AOD Aiken Overhead Doors Inc

katherine piedrahita

3 weeks ago

This company has some amazing employees. Today I needed my garage door evaluated and possibly repaired or replaced. The technicians where so professional, friendly, helpful and honest. They provided me all the information I needed and explained what my options were. They will definitely be the only company I reach out to next time.

All Barrs

4 months ago

Two weeks after install of a new garage door opener, the light bulb went out. Since it was so new, I thought there was another problem. Why would a light bulb go out in two weeks??? I called and a technician came out and told me I needed to change the bulb because he had put in an old bulb. What??? For the price I paid, the very least he could have done was put in not just one, but two NEW BULBS! I had to call my neighbor to come to my house with a ladder and change the blown bulb and put in two new bulbs. I sent an email before I went to a bad review. Never got any reply. I would not recommend AOD!!

Tricia B

a year ago

Called for help, but they never called back.

Bryan Bowen

a year ago

On the garage door they put up over a year ago, We didn’t use the garage door much though I started using it daily for 6 months If you’re facing the garage door on the on the inside the left side was Causing casters too come off and Slide all the way to the right side. The garage door was rubbing Against the rail. Since I had issues during the initial install, I don’t call them back. I had a contractor who builds houses take a look at the situation he corrected the rail alignment. Other issue cable is tension cable coming off on right side. Those issues will be fixed today. I’ve used overhead door company in the past and I can only Recommend the Augusta location since no issues in 30 years.

Cheryl Reynolds

a year ago

Fabulous service. We just bought a home and the previous owner did not leave fireplace remote or unit instructions. Called Overhead and they sent assistance (Craig), the next morning. He spent quite a bit of time demonstrating how to operate the fireplace manually – – while we wait for the manufacturer to send remote. Gave me his cell number and offered to come back and do another demo on remote usage. Now if we could find an equally responsive & responsible handyman and lawn service! –

Mike

a year ago

Word of Caution, be sure to ask the tech how much your job will cost prior to his starting the job. Apparently, the phone estimate does not mean anything. (My actual experience follows). I phoned AOD on a Friday to inquire about replacing my garage door spring, one spring of two had snapped. I asked when they could fix it and what the approximate costs would be. I Set an appointment for the coming Monday and was quoted a cost over the phone of $250.00 to $350.00 depending on parts. I was thinking $250 for one spring and $350 for two springs if it was best to replace both at the same time. The tech and his helper arrived as scheduled and I was told they had the correct springs. There was no discussion about replacing one or both springs, the tech set about replacing both springs. They completed the job in less than an hour and requested a payment of $450.00. I told the tech I was quoted $250.00 to $350.00 over the phone, the tech said the best he could do was $390.00 so I called the office and was told the tech determines the price and the person I was talking to on the phone could not do anything regarding the cost and the owner was not available. I agreed to pay the $390.00 which included tax and when I took out my credit card I was told it would cost me an additional 8% (additional $31.20) to pay by credit card. I paid by check to save the additional 8%. When all is said and done AOD needs to address this problem of low ball quotes and then overcharging its customers after the work is completed. Please remember although I ended up paying only $20.00 over the high quoted price of $350.00 plus tax of $20.00 the tech originally asked for $450.00 an additional $100.00 over the original quoted price.

Patrica Cox

a year ago

Highly recommend! Only 1 day for an appointment and great serviceman. Fixed in an hour very reasonable price.

Herk

a year ago

I think it’s criminal the amount you charge to use a credit card for purchases.

Ken Finucan

2 years ago

Great great people to deal with. This company is top-notch. Had a problem with my garage door opener. Called Thursday, technicians arrived on-time Monday. They were very professional. I could literally ask for nothing more from a company. I have two additional door openers that are 14 years old, and when they need replaced, it is 100% that I will call Aiken Overhead Doors again. My technicians were Dave and Craig, and I rate them both 5-star as well. Nice to know in this day and age there are still companies that are there for the customer. I recommend them fully!

david pineda

2 years ago

Great technicians, quality work.