Overhead Door Co. of Greater Cincinnati in Hamilton, Ohio 45011

Overhead Door Co. of Greater Cincinnati

9345 Princeton Glendale Rd, Hamilton, OH 45011

3.8 (93 reviews)

Overview:
Overhead Door Co. of Greater Cincinnati is a garage door supplier located in Hamilton, OH. The company specializes in the installation, repair, and maintenance of garage doors and openers, offering a variety of door options to meet customer needs.

Services Provided:
– Garage door installation
– Garage door repair
– Garage door opener installation and repair
– Maintenance services for garage doors

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (513) 823-2352
Website: https://www.overheaddoorcincy.com/?utm_source=google&utm_medium=organic&utm_campaign=GMB%20Listing

Customer Reviews and Sentiment:
Overhead Door Co. of Greater Cincinnati has received a range of reviews, leading to a mixed overall sentiment:

Google Reviews: 3.8 stars based on 93 reviews.

Positive feedback emphasizes the outstanding customer service received from staff like Michael, highlighting their responsiveness and willingness to help.

Examples of positive reviews include:
“The best customer service. They are responsive, patient, and go the extra mile to help.” – Jenna Hasselo McHugh
“Michael went over the many door options they carried and gave us the pros/cons of the different options.” – J K

Negative feedback focuses on issues with the installation and delayed service, leading to customer frustration.

Examples of negative reviews include:
“Installed garage doors in our new build… They have been out 3 or 4 times without resolution.” – Jamie W
“One year after an expensive repair my lift stopped working and this place never returned my calls.” – Rob Siegmann

Review Summary:
Positive Sentiments: Excellent customer service, knowledgeable staff, quick responses for repairs, and good product selection.
Negative Sentiments: Installation issues, failures to follow up on repairs, and difficulties in communication.

Additional Ratings:
BirdEye: 4.0 stars based on 93 reviews, indicating a similar trend of satisfaction alongside noted service challenges.
Total Lead Smart Rating: 6.5

Conclusion:
Overhead Door Co. of Greater Cincinnati appears to deliver dependable garage door services, noted particularly for their customer service and product offerings. However, potential clients should be cautious due to reports of installation issues and inconsistent follow-up on repair requests.

Member Since August 2024

Listing Id 239093

Contact Info

9345 Princeton Glendale Rd, Hamilton, OH 45011
(513) 823-2352
Lead Smart Rating :
6.5/10.0

Get A Quote Claim

Listing location

9345 Princeton Glendale Rd, Hamilton, OH 45011

Get Direction

Reviews

J K

2 weeks ago

The sales rep, Michael R was outstanding! I had issues with my current 25 year old charge door. I had a guy from another company come out to fix it but I asked him to leave after hearing his prices. Then I worked on the door myself with parts I purchased on the internet. It didn’t go well (at least nobody was hurt)! So my wife and I decided to look for new doors. We shopped at three local companies and quotes were similar. Yet, Michael was the real difference in our experience. During our visit to Overhead Door’s showroom, Michael went over the many door options they carried and gave us the pros/cons of the different options. He did not try to up-sell us on anything. He seemed so genuine and trustworthy we decided to pursue doors from their Courtyard collection and a new opener. Michael came to our house today to measure our doors and give us the written quote. While here he worked diligently on my old door, in this June heat, to get it to open/close for us. I appreciate this immensely. My old door was stuck half open. I thought it was going to be that way until the new doors came in. I will update this review with a pic of the new doors once they are installed. Hope Michael sees this review: I can’t thank him enough.

Jenna Hasselo McHugh

a month ago

The best customer service. I have had to call them a couple times to troubleshoot issues and they are responsive, patient, and go the extra mile to help. Highly recommend!

Dave Newton

4 months ago

These people are great the service department is amazing I recommend to get these people to service you whatever your needs for a garage door been dealing with them for a long time very good people very friendly very knowledgeable just great people.

Jamie W

6 months ago

Installed garage doors in our new build. One of them has never worked- doesn’t go up. They have been out 3 or 4 times without resolution. Most recently we scheduled them two additional times to come out and they simply didn’t show up. Doesn’t help being under warranty if I can’t get them to give me a functional door. Do not recommend.

Cory Fowler

6 months ago

Sent in a contact-us form with a question. I get a phone call from a service tech asking if I need service. HOW ABOUT YOU ANSWER THE QUESTION I ASKED IN THE CONTACT FORM INSTEAD?

Willie Whitty

10 months ago

Called them to come replace a broken spring. The lady who scheduled the service call was fantastic and super nice. 2 techs showed up and the one, dale, was very rude. He was complaining about how his truck was in the shop so he had no parts and had to drive all the way back to west Chester to get it. When they returned he became angry with me bc the bulb in the over head light was burned out and he “cant work in the dark. Should’ve just scheduled this for a different day “. I offered stand alone contractor lights and he stated those will blind him. He then became nasty bc the things in the garage were “in his way. Can’t work like this” so he told me i needed to move everything out of the garage. Bikes, grill, storage bins etc. I’m giving 2 stars only bc the other tech was friendly and professional and my door is fixed. However, the way this guy made me feel uncomfortable in my own home is unacceptable. He also mentioned that my time slot of 12-5 is ridiculous bc they start at 630a so by 2pm they’ve already hit their hours for the day

Rob Siegmann

11 months ago

Had a good past experience but one year after an expensive repair my lift stopped working and this place never returned my calls to get things working again. Boo

Ben English

a year ago

Excellent experience! Same day garage door repair. Super pleased. Highly recommend.

A Ghra Photography

a year ago

Josh, ‘The Irishman’ came to fix our garage door opener and ended up replacing it.. He explained everything from start to finish and programed our cars and new devices!! Excellent work and value!!

Tom Carmichael

a year ago

Company installed a door opener for me last year. In the past 9 months, I needed two adjustments. The company was quick to respond under warranty. I highly recommend Overhead Door. They stand behind their product and workmanship.