Custom Door & Gate

Andrew Mazzeo

8 months ago

By far the most professional company I’ve ever dealt with. From top to bottom. When the estimator to service techs. Steven and yoshi came to service our door. They were professional They were educational to our dilemma. They even brought donuts. Top notch.

Susan Hudgins

a year ago

Hired this Fayetteville office to complete a gate repair in February. They completed a temporary fix on 2/24 saying they had to fabricate a part and they would be back in a couple of weeks. A couple of weeks go by… nothing. Multiple requests for a completion date just resulted in more extensions and comments about not having enough people. Then I started getting invoices. I replied each time with the comment that I would happily pay when the job was done. Then I got an invoice saying they would report us to a collection agency, and then the Fayetteville branch manger (Dan) was snarky. That was the final straw. We paid what we owed and are hiring someone else to complete the job they couldn’t … which was literally just installing a bracket that I was told was already manufactured back in April. Talk about poor service.

James schassburger

a year ago

This company dragged their feet for weeks on a fix for my gate. After an initial assessment by Glen (tech), he said another guy named Peter would have to take a look and quote it. Peter said he would come out multiple days and never showed. Then after being pressed, he finally sent me a quote which didn’t seem to make sense as a fix for the problem. I don’t believe he ever went to see the gate to properly quote it. I decided to learn as much as I could to fix the problem myself. What they quoted would NOT have fixed the problem. They would have taken my $4,500 and then told me there was other issues. Peter even sent me a second quote (from another job) prior to me fixing it myself that said it could be as high as 10k if I went with that option! I believe the technician named Peter to be dishonest and lazy. No accountability at this company as no one in Managment has called me back. They wasted weeks of my time and their lack of follow through and communication is horrendous. Buyer beware.

Paula Reese

2 years ago

Awesome guys Glen and Chuck always great fast service

Tommy Hall

5 years ago

Custom Door & Gate is the best overhead door company in the area.

John Harnois

5 years ago

These folks are contracted through Home Depot, but they do not hold up to the standards set forth in the contract they are supposed to go by. They should come out to measure and inspect within 2 days of purchase, not 20. Also they have trouble calling customers back. I do not recommend this Company.

Glen Bass

6 years ago

Do great work