Overhead Door Company of Lake Charles

Overview:
Overhead Door Company of Lake Charles, located in Sulphur, LA, specializes in providing garage door solutions, including installation and repair services. The company serves the surrounding areas, offering reliable products and services to fulfill customer needs.

Services Provided:
Garage door installation, garage door repair, customer service, emergency service.

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (337) 625-4117
Website: http://www.theoverheaddoor.com/

Customer Reviews and Sentiment:
Overhead Door Company of Lake Charles has received mixed reviews across various platforms:

Google Reviews: 4.1 stars based on 27 reviews.

Positive feedback highlights the company’s fast service, friendly technicians, and reliability. Customers appreciated the quick diagnosis and resolution of issues.

Examples of positive reviews include:
“I had excellent fast service… They were friendly & a pleasure to do business with.” – SD Herring
“Very nice customer service.” – Mary R. Chapman
“So helpful!” – Tiffany Sonnier

Conversely, negative feedback points to poor communication skills and rude customer service experiences.

Examples of negative reviews include:
“Rude, rude, rude!! Terrible communication and even worse people skills.” – Shelly M
“Ordered my door in September… Poor service. Would not use them again.” – Braylynn Spikes

Review Summary:
Positive Sentiments: Fast service, friendly staff, reliability, good customer service.
Negative Sentiments: Poor communication, rude interactions, installation errors, and lack of follow-up.

Additional Ratings:
BirdEye: 4.1 stars based on 27 reviews, indicating a similar trend of mixed customer experiences.
Total Lead Smart Rating: 5.5

Conclusion:
Overhead Door Company of Lake Charles offers a range of garage door services in Sulphur, LA, with commendable qualities such as speed and professionalism. However, potential customers should consider the mixed reviews, particularly regarding communication and customer service experiences, before deciding to engage with the company.