De Jong Door Service in Pella, Iowa 50219

De Jong Door Service

908 Roosevelt Rd, Pella, IA 50219

4 (11 reviews)

Overview:
De Jong Door Service is a garage door supplier located in Pella, IA. They specialize in garage door repair and installation services, offering expertise and craftsmanship to ensure customer satisfaction.

Services Provided:
– Garage door installation
– Garage door repair
– Emergency repairs
– Customer support

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (641) 628-8736
Website: https://dejongdoorservice.com/

Customer Reviews and Sentiment:
De Jong Door Service has received a positive rating of 4.0 stars based on 11 reviews.

Positive feedback emphasizes the company’s craftsmanship, prompt service, and professionalism. Customers appreciate the quick response time and effective repairs.

Examples of positive reviews include:
“These guys… are not laborers but actually Craftsmen!” – Sheryl
“Great service from start to finish!” – Ann Visser
“Knowledgeable and professional and polite.” – Steven Litwiller

However, there are negative sentiments regarding customer service issues, particularly related to unreturned calls.

Examples of negative reviews include:
“Called several times… but never heard back from anyone.” – Dylan M
“Wanted to purchase a new door… No call back at all.” – Chadwick Johnson

Review Summary:
Positive Sentiments: Exceptional craftsmanship, fast response, knowledgeable staff.
Negative Sentiments: Poor customer service with issues around communication and unreturned calls.

Additional Ratings:
BirdEye: 4.0 stars based on 11 reviews, showing a generally positive trend among customers but highlighting some service issues.
Total Lead Smart Rating: 6.8

Conclusion:
De Jong Door Service offers reliable garage door solutions in Pella, IA, with notable strengths in craftsmanship and prompt service. However, prospective customers should be mindful of previous issues regarding communication and customer service.

Member Since August 2024

Listing Id 246081

Contact Info

908 Roosevelt Rd, Pella, IA 50219
(641) 628-8736
Lead Smart Rating :
6.8/10.0

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Listing location

908 Roosevelt Rd, Pella, IA 50219

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Reviews

Sheryl

10 months ago

These guys ( Brian) and his helper are not laborers but actually Craftsmen! They went above and beyond what we have come to expect! I have come to a place of dropping expectations of work of exemplary workmanship.. these guys and their service remind me, it still exists in the world! Please send them our gratitude and how delighted we are with them and their work!

Ann Visser

a year ago

When the springs break, and your car is inside the garage, you are thankful the experts at De Jong Door Service are available to come to the rescue that very same day. The technician worked his magic, and I was out and about running errands before the end of the day. Great service from start to finish!

Ellen Mulder

a year ago

When I left a message with De Jong Door Service on a Friday morning, I was amazed to return from a brief errand and find my garage door repaired! By lunch! Stellar service.

Steven Litwiller

3 years ago

I had a problem with my Garage door, they showed up on time and fixed the problem quickly. Knowledgeable and professional and polite.

Burton Simbro

4 years ago

Always had great results. Installation and service were as expected.

Gary Potter

4 years ago

Today is Jan/16/2020 and I had a problem with the motor on my garage door opener so I called De Jong door service in Pella which is 20-minutes from Knoxville ! The service tech showed up early today he took a look and supprisngly he informed me that it was only gonna about 40.00 plus labor ! It really made our day and saved me probably a ton of money . And this guy was really nice to talk to and explained what happened and why this business is definitely one I will use in the future .. Thank you De Jong for your help Gary and Nancy Potter

Dylan M

5 years ago

Called several times, left many messages – even spoke with someone about setting up another call or site visit – but never heard back from anyone after several weeks.

Chadwick Johnson

6 years ago

Wanted to purchase a new door for my home. Called several times and left messages. No call back at all. Poor customer service.

Kevin Jones

7 years ago

De Jong door services to the rescue. Broken spring fixed and door working in no time. Thank you.