Raynor Door Authority of Rockford in Loves Park, Illinois 61111

Raynor Door Authority of Rockford

9450 Forest Hills Rd, Loves Park, IL 61111

4.7 (40 reviews)

Overview:
Raynor Door Authority of Rockford is a reputable garage door supplier located in Loves Park, IL. The company specializes in sales and installation of garage doors, as well as repair services, providing customers with a wide range of products and expert installation support.

Services Provided:
– Garage door installation
– Garage door repair
– Emergency repair service
– Sales of garage doors and accessories

Hours of Operation:
Monday to Friday: 7:30 AM – 5:00 PM
Saturday: 8:00 AM – 12:00 PM
Closed on Sunday.

Contact Information:
Phone: (815) 654-0310
Website: https://rockford.raynordoorauthority.com/

Customer Reviews and Sentiment:
Raynor Door Authority of Rockford has a strong rating of 4.7 stars based on 40 reviews.

Positive feedback emphasizes the company’s professionalism, promptness, product selection, and pricing. Customers expressed satisfaction with timely service and knowledgeable staff.

Examples of positive reviews include:
“Beautiful door is, knowledgeable people and good price.” – Darlene El
“Their professionalism and service can’t be beat.” – Scott Monson
“Excellent service. Called at 7:30am to repair garage door. They were there by 8:30am and fixed by 9am.” – Adam Loveland

However, there are some negative sentiments related to customer service and communication issues:
“Worst service!!!! The kid that came to look at my door had no idea what he was doing.” – Rachel Beetz
“I thought they were going to install my garage door tomorrow… it took forever for the salesperson to get back with me.” – Sharon May

Review Summary:
Positive Sentiments: Knowledgeable staff, prompt service, wide product offering, fair pricing.
Negative Sentiments: Issues with service quality, communication lapses, and billing disputes.

Additional Ratings:
BirdEye: 4.7 stars based on 40 reviews, reflecting consistent customer satisfaction despite some complaints.
Better Business Bureau (BBB): The business has a profile and is not accredited, with a BBB rating of NR (No Rating). There have been a few complaints, mainly focused on service issues and communication.
Total Lead Smart Rating: 8.0

Conclusion:
Raynor Door Authority of Rockford stands out as a reliable garage door supplier in Loves Park, IL, particularly known for its effective and prompt service. While the majority of customer feedback is positive, prospective clients should be aware of occasional service and communication issues as noted by some customers.

Member Since August 2024

Listing Id 242281

Contact Info

9450 Forest Hills Rd, Loves Park, IL 61111
(815) 654-0310
Lead Smart Rating :
8.0/10.0

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Listing location

9450 Forest Hills Rd, Loves Park, IL 61111

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Reviews

Darlene El

a month ago

Beautiful door is, knowledgeable people and good price. Very pleased with their company.

Scott Monson

a month ago

Their professionalism and service can’t be beat. Always prompt responses, wide product offering, complete answers and fair pricing. The is the place to go in Rockford for sales and service.

Tyler Isham

4 months ago

Worked with the multiple times, the only place I call for anything garage doors.

Adam Loveland

5 months ago

Excellent service. Called at 7:30am to repair garage door. They were there by 8:30am and fixed by 9am. Highly recommend!

Mj Mj

11 months ago

Raynor of Rockford gets FIVE STARS!!! Aubrey in the office was so courteous and scheduled our emergency same afternoon. Brian, the tech, was SUPER! I watched him most of the 30 MINUTES it took him to re-set the door on the track, change BOTH CABLES, align the door, and reapply the power. It works GREAT! You’ve got a lifelong customer! P.S. The bill was very modest, probably because Brian is so quick. He will retain many customers for you.

Jay Bryant

a year ago

Fast response to replace a broken spring. Very professional staff. Ginger Snap was great to deal with.

Rachel Beetz

a year ago

Worst service!!!! The kid that came to look at my door had no idea what he was doing. They charged me for a service call, which I expected, but they also charged me for labor done when there was none. I called the office a number of times and was told not to pay the invoice by one person, then called by another person in the office a few weeks later asking me to send payment. Nobody could ever give me an answer about the details of my invoice.

S. Creviston

a year ago

We had them install our garage door 20 years ago. A few days ago for the first time our seal on bottom of door broke so they replaced it and lubricated my door.

Sharon May

a year ago

I am not a happy camper. Thought they were going to install my garage door tomorrow. It took forever for the salesperson to get back with me after giving me an estimate and now the door isn’t going to be installed tomorrow like I thougvht.

Pam DiBenedetto

2 years ago

The spring on our garage door broke on Saturday night. On Sunday my husband left an email for Raynor. Bright and early this morning, Monday, a representative called and said that someone would be at our house by 10 a.m. The repairman was at our house by 9 a.m. and done by 10 a.m. What a wonderful experience. Thank you for your expertise and promptness.