Gene’s Garage Door Sales & Service, LLC in Decatur-IL, Illinois 62521

Gene’s Garage Door Sales & Service, LLC

2350 Salem School Rd, Decatur, IL 62521

4.8 (17 reviews)

Overview:
Gene’s Garage Door Sales & Service, LLC, located in Decatur, IL, specializes in garage door sales and service. The company is well-regarded for its expertise and customer-focused approach, consistently receiving recommendations from local residents.

Services Provided:
– Garage Door Installation
– Garage Door Repair
– Spring Replacement
– Maintenance Services
– Affordable Quote Options

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (217) 864-3385
Website: https://www.genesgaragedoor.net/

Customer Reviews and Sentiment:
Gene’s Garage Door Sales & Service, LLC boasts a strong rating of 4.8 stars based on 17 reviews.

Positive feedback emphasizes the company’s transparent pricing, professional service, and quick repairs. Several reviewers praised Dustin’s helpfulness and the high quality of work provided.

Examples of positive reviews include:
“After using their services, I wholeheartedly concur. They provided clear explanations and transparent pricing.” – Chris Baker
“He fixed in a timely manner at a reasonable price.” – Jennifer Marquis
“Dustin was incredible… fixed it on the spot for a service charge of $95!” – Justin McCarty

A notable negative review mentions a lack of understanding regarding insurance coverage for repairs, leading to dissatisfaction with the company’s recommendations.

Review Summary:
Positive Sentiments: Transparent pricing, professional service, prompt repairs, knowledgeable staff.
Negative Sentiments: Miscommunication regarding insurance for rental properties.

Additional Ratings:
BirdEye: 4.8 stars based on 17 reviews, showcasing consistent positive feedback from customers.
Better Business Bureau (BBB): The business has a profile but is not accredited, with no recent complaints found.

Total Lead Smart Rating: 9.1

Conclusion:
Gene’s Garage Door Sales & Service, LLC stands out as a reliable choice for garage door needs in Decatur, IL, praised for its professional service and excellent customer care. However, potential customers should consider the mixed feedback concerning insurance communication before making a decision.

Member Since August 2024

Listing Id 236042

Contact Info

2350 Salem School Rd, Decatur, IL 62521
(217) 864-3385
Lead Smart Rating :
9.1/10.0

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Listing location

2350 Salem School Rd, Decatur, IL 62521

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Reviews

Chris Baker

a month ago

I encountered an issue with my garage door and sought advice from several neighbors, all of whom recommended Gene’s. One of them, residing here since before my house was built in the 1950s, assured me there’s no one better. After using their services, I wholeheartedly concur. They provided clear explanations, transparent pricing, and a complimentary follow-up visit without any hesitation when I had questions. I will undoubtedly use their services again and join my neighbors in highly recommending them.

Jennifer Marquis

2 months ago

Fantastic job! He didn’t try to sell me something I didn’t need. He fixed in a timely manner at a reasonable price.

Steve Wisdom

7 months ago

Best garage door service in macon County.

Griffin Sparks

a year ago

Dustin was extremely helpful and a total God Send. Thank you for your service!

Justin McCarty

a year ago

Dustin was incredible. After my garage door broke, I was told by another company in town that it’d be a minimum $1500 to repair the damage or $2000 to replace the overhead door. I contacted Gene’s for a quote to compare prices. When Dustin came out he looked over my garage door system and said “This is nothing I can’t handle.” He told me he’d be able to fix it on the spot for a service charge of $95! Within an hour and after a few cuts in the drywall and mounting of a new bracket my garage was working like nothing happened. I will recommend Gene’s Garage and Dustin any opportunity I have. They were fantastic!

gerry gebhart

a year ago

Both my springs were shot on an older door, Gene’s came out looked at it and had the parts I needed on the truck , fixed it in about an hour , for a fair price ,,,, 👍👍👍 …

Michael s

a year ago

Couldn’t be more pleased. Dustin was courteous and very knowledgeable. Installation was thorough and professional. Five stars

Jim Boliek

2 years ago

Spring broke, Doug came out and replaced both springs. Also, realigned my track, and lubricated all the hinges at no extra cost. Door is like brand new!

Ruthann Todd

2 years ago

We have used Genes Garage Doors at several homes. Love the installers and their great work ethic. Highly recommend Genes for all garage door needs. Love our CHI Door!!

Carolann di Stasio

4 years ago

My garage door was damaged in a windstorm. Gene’s did want to replace my garage doors because I should not “put an expensive garage door on a rental”. Even after knowing my insurance would be paying for everything excluding my deductible that I said I would be paying upfront.