Franklin Door & Trim in El Paso, Texas 79936

Franklin Door & Trim

12140 Freight Ln, El Paso, TX 79936

3.9 (44 reviews)

Overview:
Franklin Door & Trim is a door supplier located in El Paso, TX. The company specializes in providing a variety of doors and related services, catering to both individual customers and contractors.

Services Provided:
– Door replacement
– Door sales
– Custom door solutions
– Installation services

Hours of Operation:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (915) 859-4064
Website: http://www.franklindoorandtrim.com/

Customer Reviews and Sentiment:
Franklin Door & Trim has received mixed reviews across various platforms:

Google Reviews: 3.9 stars based on 44 reviews.

Positive sentiments highlight helpful staff, fair pricing, and satisfactory service for some customers. Examples of positive reviews include:
“Thank you for everything… Super happy with the new doors…” – Alecs Garcia
“Great service and best price in town on hollow core doors!” – M Hernandez
“Excellent service and good prices” – Ivan Zavala

Negative feedback points towards significant delays, poor communication, and customer service complaints. Examples of negative reviews include:
“Don’t use this company… it took over 2 weeks… heavy damage done by them…” – Johnathon Andersen
“Trash service! I’ve called them a few times… no support for their customers.” – Victor Alva
“They only care about themselves…” – Ricky Henderson

Review Summary:
Positive Sentiments: Friendly and helpful staff, fair pricing, and satisfactory products for some customers.
Negative Sentiments: Issues with service delays, poor customer care, and unaddressed damage to products.

Additional Ratings:
BirdEye: 3.9 stars based on 44 reviews, reflecting a mix of satisfaction and substantial issues.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been multiple complaints in the last few years concerning service and product issues.
Total Lead Smart Rating: 5.5/10

Conclusion:
Franklin Door & Trim offers a range of door products and services in El Paso, TX. While there are customers who appreciate the competitive pricing and customer service, others have reported significant service delays and issues with product quality. Potential customers should weigh the positive experiences against the recurring negative feedback before making a decision.

Member Since August 2024

Listing Id 236829

Contact Info

12140 Freight Ln, El Paso, TX 79936
(915) 859-4064
Lead Smart Rating :
5.5/10.0

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Listing location

12140 Freight Ln, El Paso, TX 79936

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Reviews

Johnathon Andersen

6 months ago

Dont use this company, I had 3doors replaced that were supposed to be simple and quick, it took over 2weeks and when I showed up to see them, one door had heavy damage done by them (holes the size of golfballs) in a brand new door and when I pointed it out they apologized and said they would replace it, then a week later they said it was ready, same thing I show up and it had damage, holes in a brand new door the size of tennis balls this time, same experience, said “we will fix it” but he looked very annoyed. So I was thinking I my not use them again, but 3months later a client needed some doors replaced so I was like I’d give them another chance, when I showed and asked them if they’d help, they said “No because I was to picky about the doors”, how in Gods name am I picky when a brand new door that you provide has holes in it that there employees caused! Its like having a mirror replaced and when you show up its cracked and they say you are being picky because you want it replaced when they cracked it, that was the last straw, never used them again, ✌️

Alecs Garcia

2 years ago

Thank you for everything. From the sales rep to the installer and all the staff thank you so much. Super happy with the new doors bought here. Thank you.

Ricky Henderson

3 years ago

Wish I could do 1 star. They only care about themselves. I just need a hole drilled in a door and they will only do doors they sale you. Trying to steal the money from the lower for the upper. The door they have is way more and the exact same door I bought cheaper. So now they want more for the door and also to bore it. Waste of a business.

Caesar Galindo

3 years ago

Very attentive personel

M Hernandez

3 years ago

Great service and best price in town on hollow core doors!

Victor Alva

3 years ago

I was recommended to this company to purchase new doors there prices are fair. The only thing with this company i took 3 doors to get replaced back in beginning of August up today i still haven’t got a call on them . I’ve called them flew times all they say is we have a machine down and that there back up. And well call you when there done no support for there customers

Pat Ayala

3 years ago

My boyfriend needed, some door parts, and he found a great selection, and the staff was very helpful. Good prices 👍 too. …

Walter Strawn

3 years ago

new owner different didnt like it

Ivan Zavala

4 years ago

Excellent service and good prices

Ricardo Herrera

4 years ago

Had all the door sizes for my home