Northwest Door & Supply in Tualatin, Oregon 97062

Northwest Door & Supply

10550 SW Manhasset Dr, Tualatin, OR 97062

3.8 (30 reviews)

Overview:
Northwest Door & Supply is a door supplier located in Tualatin, Oregon. The company specializes in providing a range of door products, including Milgard windows and Rogue Valley Doors. With over 30 reviews, the business has garnered both positive and negative feedback regarding its service and product offerings.

Services Provided:
– Door supply and installation
– Custom door creation
– Windows supply

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (503) 692-9494
Website: www.nwdas.com

Customer Reviews and Sentiment:
Northwest Door & Supply has received mixed reviews across various platforms:

Google Reviews: 3.8 stars based on 30 reviews.

Positive feedback highlights the responsiveness and knowledge of the staff, as well as competitive pricing on products.

Examples of positive reviews include:
“Ed and David provided great service, were incredibly responsive and answered all our questions.” – Dead hedge
“I had a wonderful experience with NW Door and Supply. John S. was wonderful.” – Katy Redmond
“5 Star Service at an amazing price!” – Ian M

However, there are also significant complaints regarding poor service, rude staff, and delivery issues.

Negative reviews include:
“Every encounter with the company was bad… poorly managed and people onsite were rude.” – Traci Flitcraft
“NO STARS – BROOKE WAS THE RUDEST CUSTOMER SERVICE REP IN THE COMPANY.” – Kelly Taylor

Review Summary:
Positive Sentiments: Great service, knowledgeable staff, competitive prices, custom door options.
Negative Sentiments: Poor customer service, delivery errors, rude interactions.

Additional Ratings:
BirdEye: 3.8 stars based on 30 reviews, reflecting a mix of positive experiences with significant customer service issues noted.
Total Lead Smart Rating: 4.5

Conclusion:
Northwest Door & Supply offers a variety of door products and has received praise for their knowledgeable staff and pricing. However, potential customers should be cautious of the inconsistent service experiences and negative reviews related to customer interaction and order fulfillment.

Member Since August 2024

Listing Id 251184

Contact Info

10550 SW Manhasset Dr, Tualatin, OR 97062
(503) 692-9494
Lead Smart Rating :
4.5/10.0

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Listing location

10550 SW Manhasset Dr, Tualatin, OR 97062

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Reviews

Dead hedge

8 months ago

Ed and David provided great service, were incredibly responsive and answered all our questions. They were very knowledgeable and the Milgard windows and Rogue Valley Doors that we were purchased had great prices compared to what we were being quoted elsewhere and they look great too!

Traci Flitcraft

a year ago

Every encounter with the company was bad. We were working with a contractor and so we only had a few interactions but everything they were involved with was poorly managed and people that came onsite were rude and disrespectful. First off, what we ordered in October was wrong when it was delivered in March despite providing product numbers and quantities in email to be double checked. We had to send back multiple items because they were not what we had ordered and wait for what we ordered to be made or delivered. When we finally had someone come onsite to install the front door that they didn’t order to begin with, he outright told me that he wasn’t going to install the door knob. Then when we asked them to pick up the excess that we didn’t order so that we could get our money back, they took a week and a half and rainstorm to come get it. Then picked through the boards and left the pieces that were ruined scattered in our driveway uncovered. When people compliment the millwork, we specifically tell them to NOT order through Northwest Door and Supply.

Katy Redmond

a year ago

I had a wonderful experience with NW Door and Supply. John S. was wonderful and helped me find and create a custom door that fit my budget. They were recommended to me by my contractor who has been using them for years and years. Work with a contractor, that’s what they are there for, to help you:)

Ian M

a year ago

5 Star Service at an amazing price! The installer didn’t even make any noise! He even re-secured the cameras for the garage door! Very impressed!! Thank you so much! -Ian

Mark Dye

a year ago

What a joke this business is!

Kelly Taylor

a year ago

NO STARS – BROOKE WAS THE RUDEST CUSTOMER SERVICE REP IN THE COMPANY. HUNG UP ON ME TWICE, I’M USED TO DEALING WITH THE PROFESSIONAL- JOHN BUT HE’S RETIRED. PLEASE DO NOT SHOP HERE AS SUBURBAN DOOR HAS BETTER CUSTOMER SERVICE AND PRODUCT.

Donald Gregg

2 years ago

Great place too take care of your professional needs

Matt c

4 years ago

Great people all around.

K Mathison

4 years ago

Nice place

Shelly Landis

4 years ago

Just called needing a blank 32 inch exterior door. The man I spoke to said I needed all this extra stuff and I couldn’t just get a blank door. I continued to say I just need the blank door and I know you can purchase them considering I just got one yesterday. I asked again, do you have a blank 32 inch door. He yelled nope and hung up on me. Thanks for nothing RYAN.