Olde Towne Windows & Doors in Elyria, Ohio 44035

Olde Towne Windows & Doors

158 S Abbe Rd, Elyria, OH 44035

3.7 (3 reviews)

Overview:
Olde Towne Windows & Doors is a door supplier located in Elyria, OH. The company specializes in providing various window and door solutions, aiming to ensure the quality and satisfaction of their customers.

Services Provided:
– Window installation
– Door installation
– Repair services

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (800) 589-7850
Website: https://oldetownewindows.com/index.html

Customer Reviews and Sentiment:
Olde Towne Windows & Doors has received mixed reviews across different platforms:

Google Reviews: 3.7 stars based on 3 reviews.

Positive feedback highlights the company’s detailed installation and reliability in following through on issues:
“Detailed, professional install. The experience shown well.” – LogoSticks Light up Crutches
“Great service, and they lived up to everything that they had promised.” – Bob Athey

On the other hand, negative feedback indicates significant issues with customer service and responsiveness, particularly regarding repairs:
“Once again, I’m stuck calling and calling, leaving messages with no hope of a call back.” – Stacy Brown

Review Summary:
Positive Sentiments: Professional installation, quality products, commitment to service.
Negative Sentiments: Poor customer service, delays in repairs, lack of communication.

Additional Ratings:
BirdEye: 3.7 stars based on 3 reviews, reflecting a similar trend of mixed customer satisfaction with a focus on customer service issues.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There has been no notable complaints, but issues were raised in reviews regarding service and responsiveness.
Total Lead Smart Rating: 4.0

Conclusion:
Olde Towne Windows & Doors appears to offer quality products and detailed installation services, but potential customers should be aware of complaints regarding customer service and the handling of repairs. It’s advisable to consider these factors before choosing them for window and door needs.

Member Since August 2024

Listing Id 237045

Contact Info

158 S Abbe Rd, Elyria, OH 44035
(800) 589-7850
Lead Smart Rating :
4.0/10.0

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Listing location

158 S Abbe Rd, Elyria, OH 44035

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Reviews

LogoSticks Light up Crutches

a year ago

Detailed, professional install. The experience show$ well. If anything problematic or second guessed happens? …they’ll see it through and correct.

Stacy Brown

3 years ago

I have had all the windows and doors replaced by Olde Towne Windows, starting in 2003 and continuing through 2005, I think. This included a sliding glass door and glass block in a bathroom window. The products are nice and the price was reasonable. I recommended them for years but then when I had a issue, problems with service started. We saw that one of the exterior doors needed realigning and instead of just sending out a repair person, they sent out a person to assess the problem first, then I had to call again to get the repair done. Repair was completed but having to schedule multiple appointments to get a repair done is pretty hinky. I have now been trying to get my sliding glass door repaired/replaced for over 1 year! I started calling for a repair in April of 2020. They couldn’t schedule anyone out until May. Then after multiple cancellations someone came out in June (the assessor) and when the repair guys finally came out (in August!) after 2 cancellations, they couldn’t fix the door. They needed someone else to come out and look at it. Someone (Bert) finally came out after constant hounding in October and while he tried to fix it, he was alone and needed help. Three guys came out to repair, once again after constant phone calls, in Mid-November and informed me that they could not fix the door and that it needed to be replaced. It is now June 24, 2021, I have been trying to get in contact with them for months! I even called the BBB and they never got any responses from Olde Towne either. I did get the nice secretary (Tammy) on the phone two weeks ago and she said she would have Chuck call me, but she has been saying that since last year! Once again, I’m stuck calling and calling, leaving messages with no hope of a call back. Due to COVID hitting, I have tried to be very, very, patient and understanding but enough is enough! Don’t trust these people folks! They do not honor their work and do not reward your loyalty or recommendations. They are cowardly in dealing with customer service issues, repairs, and anything with a lifetime warranty associated with it! I am LIVID!

Bob Athey

4 years ago

Great service, and they lived up to everything that they had promised.