Rockville Window & Door Co

Justin Turner

11 years ago

Everything with this project went very well. The salesman was very friendly and professional and not pushy. The price was among the lowest we encountered, and the windows themselves had good specifications. We had 5 contractors submit quotes, and it was clear right away that Rockville Windows and Doors was one of the two worth considering. After signing our contract, someone came out to measure our windows and door and then 6 weeks later, they arrived at their warehouse – which was within the 4-6 week window we had been promised. The install went very well. Three installers installed the 8 windows and door over two days. They took their time and were careful not to damage our walls and put protection down over our flooring. They cleaned up after themselves at the end of both days. At the end of the install, the lead installer pointed out that there was a manufacturer problem with our screen and they’d have to order a new handle. I thought it was great that he was pointing this out to me rather than the other way around. While touring their work, I noticed some very minor wall damage around 1 of the windows. He agreed and said they’d repair this when they returned with the screen handle. Roughly a week later someone returned and he took care of the mark on the wall to my satisfaction. While the technician was there I pointed out two issues I had not initially noticed. His response was apologetic and professional. He agree to fix both – even though one required ordering a new window sash. No arguing or anything – just great service. On their final trip out, the final items were all addressed as expected. Again, the technician was friendly, professional, and took his time. Just really great service. I included my story about these minor issues so that should you have problems with the products or install, you can probably count on the company to be easy to work with. I would summarize Rockville Window and Door as providing a great product, with great service, and at a great price. Every time I had a concern, it was addressed without argument or issue. And the new windows and door look great. I just got my June energy bill in and I saved roughly 20-25% compared to last June with these new windows. Eventually, the savings really will pay for this project, and in the mean time, I will get to enjoy the look and comfort from our new windows.