Omega Door and Hardware in Kansas City, Kansas 66103

Omega Door and Hardware

924 Division St, Kansas City, KS 66103

4.1 (19 reviews)

Overview:
Omega Door and Hardware is a door supplier located in Kansas City, KS. The company specializes in providing door services and hardware solutions for both business and residential clients.

Services Provided:
Door installation, door repair, hardware installation, technical support.

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (913) 647-3667
Website: http://www.omega-kc.com/

Customer Reviews and Sentiment:
Omega Door and Hardware has received mixed reviews across various platforms:

Google Reviews: 4.1 stars based on 19 reviews.

Positive feedback highlights the company’s knowledgeable technicians, quick response times, and professionalism in both service and installation. Customers have praised the company’s work ethic and reliability.

Examples of positive reviews include:
“We use their services where I work. I have had only positive experiences with these people.” – James Neitzer
“The best experience EVER! They were out within the hour and fixed it within half an hour.” – Mary Pat Johnston
“Very professional staff, correctly install & bid the job the first time.” – Jen

Complaints have been noted regarding unprofessional behavior and poor communication, leading to significant customer dissatisfaction.

Examples of negative reviews include:
“Completely unethical company… should be avoided at all costs.” – John LeCoque
“They never returned any phone calls or emails… would not recommend this company.” – Aggie May

Review Summary:
Positive Sentiments: Knowledgeable technicians, quick response, professional service, reliable repairs, good work ethic.
Negative Sentiments: Unprofessional behavior, poor communication, unresolved issues.

Additional Ratings:
BirdEye: 4.1 stars based on 19 reviews, reflecting a mix of customer satisfaction with notable issues.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been complaints regarding poor service and communication in the past.
Total Lead Smart Rating: 6.5/10

Conclusion:
Omega Door and Hardware appears to be a viable option for door needs in Kansas City, recognized for their knowledgeable staff and prompt service. However, potential customers should be cautious of the mixed reviews and take note of the complaints regarding professionalism and communication before making a decision.

Member Since August 2024

Listing Id 240490

Contact Info

924 Division St, Kansas City, KS 66103
(913) 647-3667
Lead Smart Rating :
6.5/10.0

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Listing location

924 Division St, Kansas City, KS 66103

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Reviews

james neitzer

5 months ago

We use their services where I work. I have had only positive experiences with these people. Their technicians are very knowledgeable. Also, they don’t mind taking the time to help you understand the cause of the breakdown. Good group @ Omega..

Kevin Ray

3 years ago

We exclusively use omega doors at my place of employment.

Mary Pat Johnston

3 years ago

The best experience EVER! The pivot on our front office door corroded at our Orthodontic office. They were out within the hour. Fixed it within half an hour. It was pouring down rain and that did not delay them a minute! Billy was very confident, friendly and quick! They were missing a part on their truck and promised to bring it back first thing in the morning. He was here at 8:00 am and in and out in 10 minutes! Really appreciate their work ethic and expertise!

John LeCoque

3 years ago

Completely unethical company. Does not warrant their work. Dustin is rude, incompetent, and unprofessional – tries by whatever means available to avoid following through on his own promises. This is a money-grab operation disguised as a legitimate business and should be avoided at all costs.

Jen

4 years ago

Very professional staff, correctly install & bid the job the first time, highly recommend them for business & residential needs.

alan d

5 years ago

OMEGA Door and Hardware has been servicing doors and hardware for me at a very large office facility in the Johnson County area for over 10 years. Response time is fast. the technicians are always courteous and are very knowledgeable. I would not be able to function without these guys on my team.

Isaac Nichols

5 years ago

Always great to work with Omega! They are quick, reliable, and stand behind their repairs!

aggie may

6 years ago

Had this company come out ,they said they had to order a door part,2 months went by,they never returned any phone calls or emails requesting info ,,,,finally I called talked to owner he said part was on order never showed up ….then they decided, without our permission to install new handle and tried to charge us a 800.00 bill…..all we needed was a 5$part…..would not even recommend this company to my worst enemy….very unprofessional, very rude,would not let them pay ME to look at a lock from a distance,,,,BBB….ON CALL……do not use this company….

Becky Bloomwood

6 years ago

Unprofessional. Unacceptable. Will not contact them again.

John Schupp

7 years ago

These guys are fast and reliable!! Just a wonderful experience. Really saved my butt!