Door Service & Repair Inc in Vista, California 92084

Door Service & Repair Inc

2244 S Santa Fe Ave A-1, Vista, CA 92084

3.3 (7 reviews)

Overview:
Door Service & Repair Inc is a door supplier located in Vista, CA. The company specializes in door repairs and installations, catering to both residential and commercial needs.

Services Provided:
– Door installation
– Door repair
– Overhead door services
– Customer service

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (760) 598-4195
Website: http://www.dsrdoors.com/

Customer Reviews and Sentiment:
Door Service & Repair Inc has received mixed reviews across various platforms:

Google Reviews: 3.3 stars based on 7 reviews.

Positive feedback emphasizes excellent customer service and quick repair work. Customers have notably appreciated the professionalism and efficiency of the staff.

Examples of positive reviews include:
“Mike was awesome. Fixed an issue in under 5 minutes.” – Rusty Williams
“Excellent customer service.” – Juan Castro
“I highly recommend DSR if you are looking for repair or replacement.” – Rick Hiscox

However, some complaints highlight poor communication and delays in servicing, leading to customer dissatisfaction.

Examples of negative reviews include:
“It took almost three weeks… before they told me what I am looking for is ‘out of their scope.'” – Everett “Rob” Lowe
“Company said they would dispatch technician… and now they say they won’t be able to till next day.” – Kal Sha

Review Summary:
Positive Sentiments: Quick and efficient repairs, excellent customer service, reliable service.
Negative Sentiments: Poor communication, delays in quotes and serviceman dispatch, challenges in customer support.

Additional Ratings:
BirdEye: 3.3 stars based on 7 reviews, reflecting a similar trend of customer satisfaction but with significant concerns noted.
Total Lead Smart Rating: 4.5

Conclusion:
Door Service & Repair Inc offers valuable door repair and installation services in Vista, CA, with commendable customer service and efficiency noted by many clients. However, potential customers should consider the mixed reviews and the mentioned communication issues before making a decision.

Member Since August 2024

Listing Id 251770

Contact Info

2244 S Santa Fe Ave A-1, Vista, CA 92084
(760) 598-4195
Lead Smart Rating :
4.5/10.0

Get A Quote Claim

Listing location

2244 S Santa Fe Ave A-1, Vista, CA 92084

Get Direction

Reviews

Rusty Williams

2 years ago

Mike was awesome. Fixed an issue in under 5 minutes. Clearly knew what he was doing and also gave us some advice along the way

Juan Castro

2 years ago

Excellent customer service

Rick Hiscox

5 years ago

I own and rent out a building in Escondido. One 12’x12′ overhead door(40 years old) finally gave up so I contacted a prominent realtor building owner friend in North County and he recommended DSR in Vista to do the job. Apparently he always uses them because they are reasonable and reliable. I contacted their office in Vista and spoke with Samantha. She arranged for the installer to go out and check it out. I priced doors from 3 different companies and DSR was the most reasonable.1 day later the new door was installed and working perfectly.Thanks DSR. I highly recommend DSR if you are looking for repair or replacement in San Diego.

Everett “Rob” Lowe

6 years ago

Maybe it is just this industry. Working with DSR and all local door places is frustrating. Bite the bullet and pay for the estimates. You’ll save yourself time and hassel. I needed work done last month and DSR sent a guy out to get the details. Nice guy. He says I’ll get the quote soon. It took almost three weeks and to times of me calling asking for status of the quote before they tell me what I am looking for is “out of their scope.” I had call 2x looking for status and once there receptionist said they weren’t taking on any new customers. Could she not see in their system they had a quote in the works?? I went with Vortex as I should have in the first place. Too few door companies out there.

Kal Sha

6 years ago

Company said they would dispatch technician to give me an estimate today and now they say they won’t be able to till next day. Not Professional at all, Had to immediately cancel them