Summit Doors & Hardware

Overview:
Summit Doors & Hardware, located in Anchorage, AK, is a specialized door supplier known for providing a range of commercial metal doors, wood doors, and related frames. The company has built a reputation for having a friendly and helpful staff.

Services Provided:
– Commercial metal doors
– Wood doors
– Door frames
– Window services

Hours of Operation:
Monday to Friday: 9 AM – 5 PM
Closed on Saturdays and Sundays.

Contact Information:
Phone: (907) 522-7757

Customer Reviews and Sentiment:
Summit Doors & Hardware has received mixed reviews across various platforms:

Google Reviews: 4.2 stars based on 18 reviews.

Positive feedback highlights the company’s outstanding staff, politeness, and helpfulness. Customers have expressed appreciation for the quality of service and problem-solving capability.

Examples of positive reviews include:
“Outstanding staff there at their location in Anchorage, always polite, respectful, and ready to help.” – John Jefferson
“The best location in Anchorage for commercial metal doors, wood doors, and frames!” – Josh Davisson
“Even after a mistake on our own part they were willing to come by and help assess the situation and find a solution.” – Bryce Christianson

The complaints primarily focus on poor customer service concerning an incorrectly constructed window and lack of communication regarding quotes, leading to customer dissatisfaction.

Negative Sentiments: Issues with customer service, communication problems, and unresolved complaints regarding orders.

Additional Ratings:
BirdEye: 4.2 stars based on 18 reviews, echoing similar sentiments regarding customer satisfaction, though with notable complaints.
Better Business Bureau (BBB): The business has a profile but is not accredited. The company has not been recently reviewed on BBB, and there are no notable complaints reported.

Total Lead Smart Rating: 7.5

Conclusion:
Summit Doors & Hardware emerges as a reputable choice for door supply services in Anchorage, AK, praised for its friendly staff and problem-solving approach. However, potential customers should remain cautious about the mixed reviews and address concerns regarding customer service before making a decision.