Building Specialties Co

Overview:
Building Specialties Co is a door supplier located in Birmingham, Alabama. Known for providing a range of door products and services, they have built a reputation for their customer service and responsiveness in fulfilling project needs.

Services Provided:
– Door supply
– Project management in door installation
– Custom door solutions
– Coordination for timely material delivery

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (205) 956-1600
Website: http://www.bscoinc.com/

Customer Reviews and Sentiment:
Building Specialties Co has a rating of 3.9 stars based on 31 reviews.

Positive feedback often mentions the company’s responsiveness and their commitment to supporting community initiatives. Customers praised specific employees for their outstanding project management skills and quick resolution of issues.

Examples of positive reviews include:
“Super thankful for the staff at Building Specialties, who always looks for ways to support the community.” – Natalie King
“Blake Caradine has been an excellent PM… able to get the material 12 weeks earlier than all of the competitors.” – Austin Chadwick
“Great service, great products, and I highly recommend these folks.” – Jody Harrison

However, there are notable complaints regarding communication issues and customer service experiences, particularly in response times and vehicle access.

Negative feedback highlights:
“Waiting since September 15th to get an answer on doors. Cannot get sales person to answer phone.” – Craig Peterson
“Driver for BSCO… nearly ran me off the road.” – Andy Mejia

Review Summary:
Positive Sentiments: Excellent project management, timely delivery of materials, supportive of community initiatives, and good product quality.
Negative Sentiments: Poor communication, accessibility issues for larger vehicles, and inconsistent follow-up on inquiries.

Additional Ratings:
BirdEye: 3.9 stars based on 31 reviews, showing a similar blend of positive and negative experiences.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating).

Total Lead Smart Rating: 5.4

Conclusion:
Building Specialties Co presents a balanced option for those in need of door supply services in Birmingham, AL. While they exhibit strengths in product availability and project management, potential customers should be cautious of the mixed reviews regarding customer service and communication challenges.