Five Star Disaster Services Inc.

Michael Krummeck

10 hours ago

Absolutely the best. We had 13,000 gallons of water in our crawl space and the team at 5 Star was able to walk us through and complete the entire project. I spoke to Vince Monday morning and by the afternoon I met with Cody to get the project underway. The mitigation process was fast and resolved as soon as possible. The damages and repairs portion was handled by Joey and Justin, not only was the damage repaired, it looks better than it did before the damage. We could not be happier with 5 Star. Communication and effectiveness were what made this process as painless as possible!!! Thanks Again.

R A Heacock

2 days ago

A broken pipe caused a flood in our laundry room and the room next to it. Five Star was highly recommended to me. I called and they responded very quickly. Drayke, the mitigation project manager, came out to assess the situation. Drayke was a pleasure to work with, very patient with my questions and did his best to do everything is power to make the situation as stress free as possible for me. Despite the snow, freezing rain and road conditions he and his crew showed up at the expected time and got to work cleaning up, flood cutting walls, removing damaged carpeting and bringing in fans to dry things out. It was a Friday afternoon when they got that done and he even got a plumber they work with to come fix the leak so that we could turn the house water back on. Our situation is such that we needed to be able to stay in our house if at all possible. I highly recommend Five Star Disaster mitigation. I am currently working with Cody to get the repair process started. He has also answered all of my questions and is very pleasant to work with, as well. Becky Harmon. Update: It’s been 6 months to the day. I can happily say that restoration is finished. Jennifer was the pro at handling negotiations with the insurance company. When the settlement came through, I had a question about one of the estimates that was not included in the settlement. Jennifer reached out to them and an additional check was in the mail that afternoon! I started with project manager Alex. Josh and Justin did a great job putting in new drywall, texturizing, and painting the walls. I was able to update the color in the laundry room which made it really nice! Choosing the right flooring was a bit tricky for me because of all kinds of different considerations I have. The project couldn’t move forward until I made a decision. We were updating from carpet to a more maintainable solution. I reached out to Alex for advice. His suggestion was the answer that we needed. I was able to find beautiful flooring very quickly and within the budget I had. Promotions were happening in the company at this point in time. Newly promoted project manager Joey and his assistant Justin seamlessly (at least on my end of things) took over the project. Within a couple of days they had their flooring subcontractor there to do measuring, etc. Terrin made quick work with prepping the floors. Even with it a four day holiday weekend, the flooring in two rooms was completely and ready for baseboards and finishing touches. Daniella came to get started on the baseboards and the final touch up painting, etc. Due to chronic pain and limited mobility, I look at things that look fine now, but, might present a problem for me in the future. Yesterday, on the final day, I noticed something and mentioned it to Joey. He sent Justin right over. Justin and I figured out a solution that will make a difference for me and my effort to maintain the space now and in the future. Colby and Daniella got to work and knocked it out! Figuratively speaking, not literally! Joey did a fantastic job as a project manager. Congratulations, Joey! Having a great team like you have, help the boss look even better.🙂 The finished project is beautiful! I love it so much. I am proud to be a member and customer of the Five Star family. I recommend them to everyone that needs the services that they offer. If they can handle my disaster, they can handle yours. Day one they came in and said “We are here to help, we’ve got you.” They did that, and more. Becky Harmon

Elizabeth Law

3 days ago

We are really happy with the service provided: from Drake and the initial clean up crew to Joey and Justin who completed our repair and replacement (floors, counters, backsplash tile) and the workers in between. They communicate well, all the employees were respectful of our property, and the quality of the work was top notch. Five Star knew how to work with our insurance company too which was a big burden off our shoulders.

Mark Horner

4 days ago

They were fast, professional and very kind. Were helpfull throughout the process of the water clean up. Awnserd all my questions and were quick to follow up. Love these folks.

Jackie Scholl

2 weeks ago

We would highly recommend Five Star! While preparing to recarpet our house, we discovered a water leak. After walking into Five Star’s office and explaining our problem, Brayden and Eric came to assess the damage the same day. Since we needed a plumber, and had already called several (who never called us back), Ed’s plumbing was recommended. Ed, also came the same day. Brayden and Eric did an outstanding job of assessing and mitigating the damage. Once their work was done, we had multiple Five Star employees working to complete the repairs. All of the employees were polite, efficient, professional, and talented! We could not be happier with the final results. We would like to commend Brayden, Eric, Amy, Jenn, Joey, Justin, Taren, Ethan, Josh, Danielle, Jett, Alex, and Cody. Their work was exemplary! While we hope to never have another “disaster”, should we need help, we will definitely call Five Star Disaster Services.

David Guthrie

a month ago

I dealt with another contractor prior to contacting Five Star not knowing that they also did remodeling as well as the disaster services that I had hired them with great success in years past. This time I needed a complete remodeling job on my entire home, adding a master bath on a bedroom with larger closet, heated floors in both baths, refinished wood floors, match existing wall and ceiling textures and putting back a bedroom in the basement that had flooded over a year prior. Everything and MORE was done! I had a budget that was being brought in UNDER where we had agreed on even with things I didn’t ask for such as water filter and moisture detector along with a new water heater (I’m on a well) and extra insulation in this old house. And then, all of a sudden, they were doing rooms that I hadn’t asked for any work to be done in but they sourced them up saying that my new stuff would put the old stuff out if place if not done right. These guys are phenomenal. If there were more stars to give them on this review, I most certainly would.

Cheryl Hansen

a month ago

From the initial fire in October 2023 to the final walk thru in May 2024, Five Star Disaster Services helped navigate the demolition, rebuild, insurance, collaboration with subcontractors, and got the job done. Thank you Five Star for getting 5 Stars for this job!

Jan Torland

2 months ago

I have worked with Five Star Disaster Services on 3 different occasions, 2 water damage claims and 1 total house remodel. Five Star was quick to respond and made sure that their works was done perfectly and on time. All paper work was laid out in estimates and timelines and final cost were right on. Their customer service and communication were great. The total house remodel is wonderful and everything the homeowner wanted. I highly recommend Five Star Disaster Service for your next disaster or project. You will not be disappointed. Jan Torland

Calaina

3 months ago

Re-review: my first review was less than flattering and the issues named within have since been resolved, so for that I will say thank you five star. I don’t know if it was just to save face or if I was talking to the wrong person before but they came right away and did seem to very much care about the work that their company was being credited for. So I will just say, some things were done well, some were not. Maybe there was a staffing issue that has since been resolved. Maybe some of the past employees were less focused on their work than they could have been. And to be fair, some really were exceptional. But the cheapest materials possible were used, it took way longer than it should have, and things had to be redone after they were supposedly done. And the number of calls it took to get someone to redo them. And there are few things that are going to have to be redone again, still. I would be extremely upset if it wasn’t paid by insurance, since whole homes have been built from the ground up for less. But from what I’ve heard our situation is an isolated incident stemming from multiple extenuating unforseen complications. Or something.

Tom Moran

3 months ago

Five Star did a good job – Joey was an excellent coordinator. Highly recommend in the unfortunate event you require restoration services.