SERVPRO of Seattle Central and South & Mercer Island

Jennifer Alterman

a month ago

Servpro (Stephen) was professional, courteous, prompt and efficient. He was exceptional!! I highly recommend the company.

Michael Haas

3 months ago

For the amount of money Servpro charges the quality and organization is pretty poor – we dealt with lost or misplacing items, broken items, and ended today with a lot of our stuff sitting outside on the porch because they had to get to another job and had overbooked themselves and didn’t have time to bring our contents inside the house. All records are using pen and paper which also makes everything harder to track. Generally nice people though.

Bryan Veneruso

4 months ago

Responsive and did a thorough job drying, but did not communicate what material they disposed of beforehand, and were not upfront about what services were covered (ie restoration is not included), leaving our home in a still damaged state, requiring follow-up work from a separate contractor.

Annie Veneruso

4 months ago

The team came out and did the mitigation work which was fine, but did not communicate that this company branch does not do restoration work, despite the website saying they do (the website comes from corporate apparently which I learned on a call with them afterwards). They have some restoration service, but do not do small jobs, so we are left in this state to figure it out ourselves. The people that came by did NOT communicate beforehand that they would be removing and disposing of trim, and they could not put back in “pre-damage condition” as their website states. I question the necessity of removing it in the first place, as the trim directly behind the source of the leak was left in place. The cost quoted by a separate company to put the trim back and replace missing trim was quoted over $1000. Consider this when making a decision to use this company.

Amber Bird

5 months ago

Leak from the upstairs neighbour 12/23 was my Nightmare Before Christmas. The timing of things (holidays and freezes) and the difficulty nailing down scheduling weren’t great (4 stars for the hassle of scheduling). BUT! Once the schedule was sorted, the work was done well and done without more mess or damage to my home. Whilst all the people who came out to work were pleasant, special kudos go to Natasha and Melissa, who made the experience for me. They were both great at their jobs and easy to work with. As the tech leading the demolition crew, Natasha’s professionalism made her the best part of an unpleasant situation.

Sean Haneberg

6 months ago

Jesus, Julius, and Jack did a great job performing water damage remediation work in our Den!

Nathan Libner

7 months ago

Jesus and Kana were excellent, arrived super quick, were very communicative, and did an amazing job!

Leslie Lemm

8 months ago

Excellent service and responsiveness. On a recent Water damage in a commercial building we were able to work together to respond to the building a all the individual units and retail business. Late nights & weekends are not a problem! Thank you Rachel and team.

Michael McCoy

8 months ago

Immediate response, incredibly professional, and the entire crew very friendly and Shane was absolutely over the top working with us and my contractor

Pauline Beall

8 months ago

Meki and Kedo are terrific. They made life really easy