Perma Dry Waterproofing & Drainage

Lynn Kale

3 days ago

Staff was very respectful, took care not to damage any of my belongings stored in the basement while they were working, and completed the job in the timeframe expected, despite very hot weather that week. A wonderful bonus: even though my husband was around, every single employee I spoke with treated me like a human being, and as the primary contact (which I was). They never asked to talk to my husband, or deferred to him. It was great!

Jeanne Hopkins

4 months ago

Outstanding Customer Service. Really went the extra mile to make it right when we had issues with an old pump system and they had a busy schedule. Really appreciate the extra effort to fix problem. Friendly and hard working.

jeff ives

5 months ago

Great bunch of guys honest and helpful

Kip Street

5 months ago

Had them come out for an estimate for some work to have done. Ashton came out and said he would get a estimate in an email to me in a couple of days. After waiting 10 days and receiving no estimate called the company. The girl I spoke to said she would contact Ashton and I should have an email in 2 days with the estimate. It’s been another 2 weeks and nothing. I should have just said they wanted nothing to do with the job in the first place. They were highly recommended, I would not recommend.

D

6 months ago

I recently enlisted the services of PermaDry and, regrettably, I find myself compelled to express my profound disappointment. Not only were the services subpar, but I also encountered issues with overcharging and a failure to honor the satisfaction guarantee prominently featured on your website. My initial concern was various drainage problems on my property. However, the team sent to address these issues appeared to be young and junior and lack the necessary experience and knowledge. They identified only one clog near the downspout but were unable to unclog it. This ineffectiveness was compounded by their failure to address or provide any additional insight about any of the other problems I had pointed out initially, such as water leakage and pooling, which they later suggested might be due to underground breakage in the same areas I had identified to them myself. Additionally, the team overlooked some downspouts entirely and could not provide precise information about the location and depth of the drainage system. Their approach seemed unprofessional and lacked attention to detail. Moreover, they left several covers open, and I had to request they rectify this. They left a metal holder for the downspouts broken and twisted and unattached properly. Upon arrival, the technicians immediately suggested an upsell of a full system replacement without even investigating the issues. They promised a follow-up appointment about it, but that has not happen to date. Regarding billing, I was quoted a charge for one hour at $575 at the end of the service but was billed for 1.5 hours. This discrepancy adds to my frustration with the overall experience. My expectations were for a professional and knowledgeable team to resolve my drainage issues, but the service provided was far below these expectations. Despite my efforts to resolve this through multiple calls over the past four weeks, including promises of a manager callback, I have yet to receive any response.

Mike M

6 months ago

Had them out to access a water problem I had in my back yard. They came out and diagnosed the issue and made their recommendation. I took their advice and decided to hire them. They missed my appointment and postponed for several weeks. After the work was done and we had our first rain I discovered that they actually made the situation worse than it was prior to them doing anything. The water area is now larger and deeper and takes about 4x’s as long to dissipate. I’ve been calling them and trying to get them to come out and make it right. So far, they’re not taking responsibility and have not offered any suggestions and are no not even returning my messages. Beware of this company.

Nancy Jones

7 months ago

Responsive service for a 10 year old sump pump that suddenly began triggering its alarm at all hours. 111 year old house infrastructure included electrical challenges, but new pump is now installed, the alarm is silent and basement dry.

Nate Rodriguez

a year ago

I don’t want to write this review but I don’t know what else to do. I have no doubt that PermaDry has done and is capable of doing good work but a perfect storm happened during my project that resulted in several issues and oversights. My main message to prospective customers is to look elsewhere or you may end up in a similar situation to me. This was a crawlspace project and they installed a perimeter drainage system, foundation wall insulation, a concrete floor and a dehumidifier. Similarly to another reviewer, the high water alarm was chirping after the drainage install crew left. It turned out to be an old battery that looked like it was found in a dumpster. I mentioned this to the owner of the company and wasn’t given a new battery. The concrete crew said they received a different and hotter mix of concrete than usual and were down one crew member. One of the guys in the crawlspace was screaming in pain as if he was dying and said he can’t wear the proper protective gear because it’s too uncomfortable. The finish of the concrete floor is extremely rough with random footprints and 3+ inch deep divots all over the place. It is a very painful crawlspace to crawl in now. They filled some of the deeper divots but not all. The dehumidifier was initially put directly under my bedroom and was too noisy. The owner of the company came out to move it and ended up installing it lower than the top of the sump so the condensate was collecting on the concrete floor and puddling in the divots. I had to raise it by about 8 inches to get it to drain properly. I had another company come out to get a second opinion on the situation and they informed me that PermaDry didn’t insulate the rim joists. According to crawlspaceninja-dot-com and buildingscience-dot-com, insulating the rim joist is one of the most critical parts of a crawlspace encapsulation. Aside from shoddy work, one of the biggest issues with PermaDry is responsiveness. You can see on BBB-dot-org that they have several complaints about simply not responding. I have also experienced this as well. When they do respond they are helpful and indicate they will do what it takes to fix issues, but then they just stop responding, especially when talking about scheduling an appointment. Phone calls go unanswered and unreturned. The concrete supplier even called me saying they also couldn’t get ahold of PermaDry to finish up the paperwork for my job and needed some information from me since they weren’t getting any answers from PermaDry. Ironically, one of the communication issues was them showing up at my house unannounced to spend the day working. They said someone called the wrong customer earlier in the week with the notification. In the end, I had to spend several thousands of dollars to have another company fix PermaDry’s shortcomings even though the concrete issues will practically be forever. Two stars because I don’t want to completely stiff the crew that installed the drainage system. Aside from the bad alarm battery, they were a lot more professional than the concrete and insulation crew. Otherwise, this is barely a one star company. I have no doubt some easier projects go smoothly for them, but I would have preferred a ‘no quote’ on this job since they clearly were not capable of being successful on my project.

James Gilbert

a year ago

We’ve had a problem in our lower garage level which is underground, for about 12 years now. And after so many of my own attempts to patch it up we hired Perma Dry in Renton. Their staff from the start of estimating and scheduling to the final work was right on top of things. Everyone on staff was very friendly and professional, and the end result is spot on. The crew that did the concrete removal, barrier work, and sump pump install took good care to cover areas in our garage to avoid dust issues and they were right on schedule as promised. We were very impressed that they completed all the work in a day and half. We will recommend them to anyone in need of this type of service.

Patty ciszewski

a year ago

I had Perma-Dry Waterproofing install a sump pump and a drainage system at my house a while back. It has worked flawlessly. Recently, during this dry spell I had a large volume of water enter the sump pump and the pump alarm kept going off. I was beside myself thinking that the whole basement was going to flood. I called the office and the person who I spoke to was so empathetic and reassuring that my stress level was instantly reduced. Then, he actually followed through and sent out a technician who was calm, understanding, effective, and very professional. He solved the problem and provided me with an action plan to follow if this happens again. I highly recommend Tacoma’s Perma-Dry Waterproofing & Drainage.