Clean Image Restoration

Paula Azzelin

2 months ago

While remodeling my bathroom my contractor thought that he found asbestos in the flooring. This was especially scarey and upsetting for me personally because my father had just recently passed away due to complications from asbestosis. My contractor wasn’t certified for asbestos testing and/ or removal so he call in Doug Perez , owner of Clean Image Restoration, to collect samples and send them in for testing. Thank goodness the tests all came back negative so my original contractor resumed removing the old flooring and in the process he discovered major water damage in the subfloors. My contractor wasn’t certified in water damage and remediation or experienced with working with insurance companies so he called Doug back in to handle the remediation and help me work with my insurance. Doug was awesome! He was empathetic. He helped me communicate with my insurance company. My claim was approved. Doug did a great job removing all of the water damage and black mold. He was also able to save my cast-iron tub which is original to the house and would have cost me thousands of extra dollars to replace. Doug was such a great communicator. He explained to me all of the different aspects of the water damage repair process and how to communicate with my insurance while reassuring me that he was going to take good care of me. When the time came to remove the water damage Doug showed up on time as scheduled every single day. He did a great job and completed his part of the job in four days, right on schedule. One week after Doug finshed the water damage remediation, my original contractor “resumed” work. From the time I hired that contractor in September 2023 until he was actually able to resume work, that contractor, due to all of his schedule delays, promised me that he would finally give my job his “100% undivided attention”. After 4 months of delays. He scheduled himself the resume (actually start) date for 01.08.2024 (the day after Doug was scheduled to be done). The week that contractor finally started actually working, he no-called-no-showed three times. All-in -all, that contractor only worked three whole days between September 2023 through January 14, 2024. When that contractor quit without notice, he walked off with over $6,000 that I had already paid him in advance for work he never performed or performed so defectivly that I had to pay my next contractor more money to fix. The original contractor walked off with over $6,000 of my money and left the ONLY bathroom in my home with no running water, raw subfloors, bare drywall, exposed pipes installed in the wrong locations, no toilet, no shower, no sink, no running water what-so-ever. Again, this is the ONLY bathroom/ toilet in my home!!! I had to find a new contractor immediately so I reached out to Doug and he ended up recommending a contractor that turned out to be amazing. Doug even reached out to me a couple months later to make sure that I was taken care of and that everything worked out to my satisfaction. I will definitely recommend Clean Image Restoration to my friends and family. They will be the first the first place I’ll call if I ever need any water or fire damage repair in the future. Thanks again Doug, you are the best!

Leanne Guyll

3 months ago

Initially was pleased then with project unfinished they stopped working. Turns out they FRAUDULENTLY signed customer name and received insurance payout. Just now finding out why they stopped working. Called OIC – they say not their area of oversight, Allstate says isn’t their problem, police say $4000 not worth their investigation time and I’m on the hook for paying to get the job finished. Clean Image won’t respond to calls either. Update. They replied they would contact me….hasn’t happened.

Blanca cruz

4 months ago

Excellence quality and speed if I recommend them

Monica Caoile

a year ago

great, Nathan is the best!

Sarah Roberts

a year ago

We were so happy with our experience with Clean Image! It’s never fun to have to get your home repaired after damage, but Clean Image truly took care of us, and quickly! We are thoroughly enjoying our new floors and can’t thank Clean Image enough for such a great experience not only in craftsmanship but in customer service!

Daniel T

a year ago

Difficult to get ahold of before and after work was done. Took several weeks to get me an estimate after the inspection. When the worker arrived to do the repairs he had to reinspect everything because he wasn’t given any details by their employee who produced the estimate. When I had a billing issue it took days to hear back after leaving a message and contacting them by email. The work is probably fine, but the process of dealing the the company is bad enough I would not recommend them

Alice Hall

a year ago

I can’t thank Clean Image enough for their great service. Doug and team were very professional and handled situation wonderfully. If in need, call indeed!

Isabella Perez

a year ago

Clean Image is the best! Their crew is knowledgeable in handling the claims process and workmanship was great! HIGHLY RECOMMEND!!

melvin monterroso

a year ago

Came home to a flooded laundry room and called Clean Image. They came out came and helped me file my insurance claim. Sent all my paperwork to my insurance but they took awhile to get back to us, overall the office was understanding but being unfamiliar with the claims process they let me know we would have to wait to start the repairs. After waiting for acouple weeks and my insurance company changing adjusters they got back to us and approved the repairs! Clean Image was quick to schedule us in and the repair crew was very respectful in my home. Adrian, Ronny and the rest of the guys were great! Thanks again

Anaderi G. Valencia

a year ago

Doug and his team were excellent to work with when our house flooded. They worked with my insurance company and completed the entire remodel, from replacing floors and kitchen cabinets. I would highly recommend them as they gave me my dream kitchen!