SERVPRO of Gig Harbor / North Tacoma and Mason County

Lisa Sharp

a year ago

Could not have been LESS helpful. This is supposed to be an emergency service — was told, after having to call back twice, that the soonest they could get here was 2-1/2 weeks.

Alan and Clarissa Solomon

2 years ago

I cannot recommend Servpro gig harbor highly enough! We are building a house, and for multiple reasons beyond our control, our build kept getting pushed out. By the time we finally broke ground and got the framing done, it was October. Unfortunately, the roofers took an entire month to finish putting the roof on, and by that time, the whole house was sopping wet. Add another month for the siders to finish, and even our builder was commenting on how bad the mold smell was. It was growing EVERYWHERE! This was exactly the circumstance we were trying to avoid, as my husband suffers from mold toxin illness. We called Servpro to see what could be done, and they came up with a plan that I am happy to say worked beautifully. They fogged the entire house and crawlspace heavily to eradicate the mold, and put as many dehumidifiers and fans in as our limited electricity would allow. They even came back out to spray a section in our labyrinth of a crawlspace where the fogging couldn’t reach. They had some difficult circumstances to navigate, but they always figured out a way to get the job done, and to do it well. We are beyond thankful that they were able to save our house from the mold. They helped us navigate a nightmare situation and afforded us the peace of mind that our new home won’t make anyone sick.

Pat Holmes

2 years ago

After discovering an “in the wall” leak, we contacted this company. They were amazing. They were out to the residence by the next day and the work was completed on time. We were especially impressed by their knowledge of what to do and how to navigate the insurance claim since we were inexperienced in dealing with this kind of mess. They were helpful at every stage and treated us like a valued family member from the first contact until the last bill was paid. We had used this company before for standard carpet cleaning (both carry-in and wall-to-wall at a residence), they have always exceeded our expectations.

Robbie Miller

2 years ago

We recommend SERVPRO if you need water/mold mitigation. The entire team was so helpful as we recovered from a leak on the exterior of our home, where the source of the rainwater was difficult to locate. They were responsive in their communication and made it easy to coordinate around our schedule for our three children and other work going on at our house. Their estimate was very reasonable. They kept us well informed throughout so that we understood the process at each step.

Katy Rogers

2 years ago

Unfortunately I had a very unpleasant experience with Servpro. I initially called them and requested an estimate for water mitigation after a burst pipe in my kitchen. An employee came out to the house and part way through his visit it became clear that he didn’t realize I only wanted an estimate. I clarified this with him multiple times and he spoke to his boss on the phone multiple times. Despite this clarification he went ahead and broke out part of two of my cabinets. It wasn’t until after that time his boss called to speak to me and said they would not give me an estimate at all. He would not provide me any information about what needed to be done and said he would only speak directly to my insurance company. As I had not received word back yet from my insurance company as to whether this would be a covered loss, this was not acceptable to me, and it certainly wasn’t what was agreed upon previously. The employees ended up leaving without completing their work. Later my father spoke to the boss directly to discuss the situation. The boss lied to him saying they never agreed to an estimate and that I did not state I only wanted an estimate during my initial call or while the employees were at my home. The owner of the company spoke to me and my father later. He apologized and did provide an estimate for me that evening. Additionally he said he called a meeting and addressed the office staff that day to prevent this from happening in the future. While I appreciate the owner’s response I did not want to proceed with their service. I called AdvantaClean next and received excellent service with thorough skilled work completed by them.

Dave Shin

2 years ago

My business had a leak that caused water damage to a third of my office. Servpro’s professionalism and expertise help turn a water nightmare into a major inconvenience. Within 3 days, we were back up and running again, and although we’re still repairing our office, Servpro is easily the best company I have had to work with during this terrible disaster.

Butter Toast

2 years ago

Prompt, thorough, kind, knowledgeable, great follow-through. What a relief to get good service. The Gig Harbor branch is excellent. Highly recommend.

Tereia Thompson

3 years ago

I own a Property Management company in Poulsbo with roughly 100 homes. My tenant who is an employee of Servepro, used your carpet cleaning services upon vacating in Bremerton. Despite her negligence to open the home and allow for airflow, the amount of water left behind by the cleaning service you provided caused an unprecidented mold growth in the one bedroom unit. We had to do a mold diagnostic and abatement to ensure it was not caused by other sources. You charged $190.75 to clean one 10′ x 11′ room. This is ridiculous considering the carpet was still very dirty and had pooled water left behind. In addition we had no choice but to replace the carpet and padding. Would NEVER recommend this company for ANY services.

Miriam Battson

3 years ago

Servpro of Gig Harbor/N. Tacoma was prompt, thorough and professional when they assessed the water damage in the downstairs family room when a pipe burst upstairs. They eased this potential nightmare by finding unseen areas that also needed drying out. These professionals were courteous, provided a terrific explanation of the process and were a pleasure to work with. Our insurance company was pleased to work with them as they are known for the quality of service and thoroughness for each project.

Joe Carman

3 years ago

So impressed on all counts. Fast, thorough, patient explanations, top quality equipment, billing, took all of the frustration out of the experience. Model business and service. While I hope to never need them again, good to know they’re there if we need them any day/time!