First Response Water Damage Restoration in Springfield-VA, Virginia 22153

First Response Water Damage Restoration

7625 Fullerton Rd, Springfield, VA 22153

4.3 (6 reviews)

Overview:
First Response Water Damage Restoration is a reliable water damage restoration service located in Springfield, VA. The company specializes in addressing water-related disasters, helping customers recover from situations like flooding with professional restoration services.

Services Provided:
– Water damage restoration
– Clean-up services
– Assistance with insurance claims

Hours of Operation:
Monday to Saturday 8 AM to 6 PM

Contact Information:
Phone: (571) 417-5346
Website: http://firstrestorationmetro.com/

Customer Reviews and Sentiment:
First Response Water Damage Restoration has received a mix of positive and negative feedback across different platforms:

Google Reviews: 4.3 stars based on 6 reviews.

Positive feedback highlights the company’s reliability, professionalism, and quality of work. Customers have praised the team’s ability to handle stressful situations and provide thorough restoration services.

Examples of positive reviews include:
“If I could give them 10 stars I would… they made this nightmare of a situation so much easier.” – Khalid Chaudhry
“I would highly recommend FR, and would use them again.” – Shannon W. Parker
“Mike was my contact… he really worked hard for me thru the insurance process.” – NX Geeks

However, there is a notable complaint about poor clean-up and billing practices, leading to customer dissatisfaction.

Negative Sentiment:
“Awesome work as far as what reconstruction was done, absolutely terrible on clean-up.” – Nathan Hurst

Review Summary:
Positive Sentiments: High-quality restoration work, professional and courteous staff, dependable service, and assistance with insurance claims.
Negative Sentiments: Issues with clean-up and billing practices.

Additional Ratings:
Total Lead Smart Rating: 7.2

Conclusion:
First Response Water Damage Restoration is a commendable choice for water damage restoration services in Springfield, VA, known for its professionalism and quality workmanship. However, potential customers should be aware of the mixed reviews regarding clean-up and billing practices before making a decision.

Member Since August 2024

Listing Id 228620

Contact Info

7625 Fullerton Rd, Springfield, VA 22153
(571) 417-5346
Lead Smart Rating :
7.2/10.0

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Listing location

7625 Fullerton Rd, Springfield, VA 22153

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Reviews

khalid chaudhry

a year ago

If I could give them 10 stars I would. I would recommend this company to anyone needing their services. We had a disaster on our hands and First Restoration definitely went above and beyond. From the scheduling, to the work crew, they made this nightmare of a situation so much easier. First Restoration was the one company I knew I could count on through this entire project. Thank you for your dependable and hard work. Best team I have ever worked with.

Shannon W. Parker

4 years ago

We used First Restoration (FR) to restore our home after a damaging flood. Michael Florence, his sons, and contractor support were professional and courteous. The work was timely and highly quality. I would highly recommend FR, and would use them again.

NX Geeks

5 years ago

I contracted with First Restoration to restore my water damage floor. The floor looks great and I think it was quality workmanship on the part of the workers. Mike was my contact thru the process and he really worked hard for me thru the insurance process. he was very skilled at dealing with all the claim process and I appreciate all his efforts. He works really hard for his clients. I appreciated him so much in all of this stressful insurance stuff.

Nathan Hurst

6 years ago

Awesome work as far as what reconstruction was done, absolutely terrible on clean-up. And billing? Well, get ready to be taken for a ride. This guy (Mike) is clearly used to charging people the max under insurance, even if he doesn’t do all of the work on the estimate. Get ready to rumble once he finally gets around to billing you.