SERVPRO of Roanoke County

Beth Hite

11 hours ago

I was very pleased with the service that I received as well as the customer service from Kevin, Shawn (sp?), and Holly. They were so attentive and answered all of my questions. My car had been stolen and recovered some 150 plus miles away in Mooresville, NC, where the perp had run out of gas and urinated in my car. Not only did they detail my car beautifully, but the laundered all of the items in the car, including a big box of clothes that I had in my trunk to drop of at Goodwill. I thought that I might have some PTSD as I had unwisely gone to my mechanics shop to look at the car once it was towed home. Bad mistake. The inside was trashed. I’m one of those meticulous car owners who is a bit over the top. Talking to Kevin was so reassuring as he relayed all of the steps in the process to thoroughly clean the vehicle. I sat in it for the first time and it felt wonderful…no lingering bad memories at all! I did notice a section of my door panel that had been “missed” and the only reason I noticed was because of the amazing product they use to shine things up. I will of course forgive them if they just relay the name of the product to me!😁 Thanks again to the fine folks at ServPro!

Gerald Holmes

2 weeks ago

Superb service in every way. I’ve been dealing with ServPro since my claim management days at Allstate. I had a customer drive a UHAUL truck through the plate glass window at my antique business. My emergency service calls went to ServPro, 911 and the buildings owner in that order. Your team was “on it and owned” it! A team was assembled, I was cleaned up and boarded up before night fall. In no time at all, a sublet provider was on the spot for an estimate of repair, facilitation and oversize of the entire process. Great job by ALL.

LoVeLy AbNoRmAl

2 months ago

Out of the Roanoke office Brian Thomas and Alex Norman came to work on my home. They were kind, efficient, and knowledgeable! We were happy to have them help us. 😄 …

Myra Badger

4 months ago

I have a home in Blacksburg that was hoarded with garbage, rotting food damaged furniture. I thank Mr. Lancaster for putting together this professional Servpro team under lead technician with Kari, Justin and Tyrone. I tried to start cleaning and it was overwhelming. I was ready to give up. This team was not only professional but also walked me through the process and price estimate. They did everything I asked for and more and did everything they said they would do and more. This team was encouraging about the process for me. They removed 4 dump truck loads of garbage and damaged furniture. The refrigerator was spotless and they found stove knobs to fit in place of the missing ones. They boxed up items of personal value that they found among all the trash and organized items by each box. I can’t say enough. Thank you, Cindy, Kari, Justin and Tyrone for giving my house back to me and for your kindness. Happy in Blacksburg, Myra This team deserves a pay raise!

debbie clifton hill

4 months ago

Chad Miles and his crew with Servpro were prompt and professional from the start. Great communication and wonderful results. I would highly recommend this company for carpet cleaning and beyond!

Bonnie Seagle

7 months ago

Chad Miles was prompt and courteous. He went out of his way to help us with our issue and had the guys out to clean out our ducts faster than lightening. Jamie and Ian were fantastic. They worked hard and were very professional. Highly recommend the team and the folks behind the scenes who went above and beyond.

Elizabeth Kates

8 months ago

Aaron Martin keeps his customers as top priority! He really cares about his work and making sure the job gets done right!

Nae Clark

9 months ago

I’m not one to leave or post reviews but I had to in this situation. I’ve waited quite a while, but every time I look at the walls of my room I get more & more incensed. I’ll preface by stating that the repairs were a result of an insurance claim (water damage & potential mold) and I was given a few potential restoration options by my carrier and went with ServPro of Salem, VA for multiple reasons. It was also in the throws of the pandemic so it took several months for ServPro to complete the job (which is understandable given the shortage of reliable employees at the time). My patience was tested with the timeframe for sure, but that’s not why I’m giving the business 1 star. The clean-up took FOREVER which was frustrating but fine; the reconstruction however (ceiling, walls, painting), was AWFUL!! The initial coating on the ceiling, walls & windows was horrible. When I reported that to my construction supervisor (who was a kind person); he came to see it then attempted to convince me I was wrong and my previous contractor & painters were the culprits (the highly skilled professionals that remodeled and painted my entire home when I first purchased it). Luckily I had pictures before the water damage & before the ServPro team began their work. He insisted on having the painters come anyway (even after my protest) and tried to convince me it would look better after the painting was done. Of course it did not… the painters also did a horrible job leaving lots of areas without paint (note: the paint from their initial job was the same quality that was on my walls previously). The construction supervisor returned after the painting was done and dried (after I reported by phone that the coating not only looked worse but the painting was awful). He came, he saw and agreed…apologized and said he would speak to his boss. His boss insisted on having the same employee who had done poor work previously return to correct, even given my protest…he came back, completed an even worse job than before…at that point they finally agreed to have another professional team come to correct the work (note: they informed me the previous individual was having personal issues and they’d released him from their employ…which wasn’t my business nor did I ask or want that for that gentleman). After the same painters returned, repainted the room (missing spots again…which I only discovered after they’d left and the paint dried; this time they used the lowest and cheapest quality paint). I of course didn’t realize until after the construction supervisor/painter left and the paint dried that the paint was flat & cheaper (also, I had both paint cans from the 1st & the last to compare). I was too outdone and infuriated to call an ask them back (I’m sure the head of construction would have rudely refused). I’d already spoken to him the week before to ask for a reduction of my outstanding out-of-pocket bill, at the very least the amount for the painting removed (which he refused for the most part, only offering an extremely minimal reduction). At this point, I didn’t trust they would do anything so I used the paint they’d left to paint the areas that were missing paint. Now I’m stuck with a paint job that doesn’t even allow you to touch the walls w/o leaving a fingerprint (which is why I’d paid for quality paint when I first purchased my home to avoid; as I have children in the home often). This was the WORST experience EVER. I wish I could attribute it to the pandemic, but I think that’s only a small part…overwhelmingly, I believe it was piss poor customer service, attention to detail and cutting-corners. There’s not anything that I can do about it now, other than warn other patrons to be mindful and PAY ATTENTION if you choose to patronize this business. Maybe others will have better luck. Hopefully you will.

robert drury

9 months ago

They were very responsive and showed up with in 2 hours of calling them. They were able to do direct billing to my insurance company. We did have any issue with damage to this dish washer but they replaced it without question. They did a great job of water remediation and made a bad situation better.

Erika lynn

11 months ago

We recently purchased a home and I was having such terrible respiratory issues due to years of dust and pet hair from the previous owners. It was so bad I had to sleep elsewhere until thankfully Chad and his crew came out and professionally cleaned out our air ducts. What a difference! I can comfortably live in my own home now thanks to these guys!