Kidd’s Restoration & Cleaning Services of Roanoke VA

Overview:
Kidd’s Restoration & Cleaning Services is located in Roanoke, VA, and specializes in water damage restoration. The company aims to provide quality restoration services but has faced significant challenges in customer satisfaction.

Services Provided:
Water damage restoration, kitchen remodeling, roof damage repair

Hours of Operation:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (540) 215-0280
Website: https://www.kiddsservices.com/water-damage-roanoke-va/?utm_source=google&utm_medium=organic&utm_campaign=gmb

Customer Reviews and Sentiment:
Google Reviews: 2.0 stars based on 3 reviews.

The feedback indicates a significant divide in customer experiences. Positive sentiments highlight that some customers have found the service to be valuable, while negative sentiments reveal substantial dissatisfaction regarding project execution and communication.

Examples of positive reviews include:
“Call Kidd’s if you a great restoration service. Can’t go wrong!” – Chad Mays

Negative reviews pointed to issues such as extended project timelines and unclear pricing:
“Kidd’s have been doing a 6-8 week remodel of our kitchen since June 2016.” – Edward Stephens
“They did extensive damage to my roof while installing a tarp… not up front about the cost of service.” – Patrick Wire

Review Summary:
Positive Sentiments: Helpful service in certain situations, some praise for restoration effectiveness.
Negative Sentiments: Long project timelines, unclear pricing, dissatisfaction with damage caused during service.

Additional Ratings:
BirdEye: 2.0 stars based on 3 reviews, reflecting consistent negative feedback across multiple platforms.
Better Business Bureau (BBB): The business has a profile but is not accredited and the BBB rating is NR (No Rating). Several complaints have been noted in reviews regarding delays and poor communication.

Total Lead Smart Rating: 2.0

Conclusion:
Kidd’s Restoration & Cleaning Services may not be the best choice for water damage restoration in Roanoke, VA, given the prevalent negative customer experiences and poor ratings. Potential clients should consider the reported issues before moving forward with their services.