Spartan Emergency Water Removal

Jordan Ramsey

a day ago

My husband and I were devastated the day we walked into our home, that was just recently built 4 years ago, and found it flooded. We stood there in shock at first before we started doing what we could on our own but quickly realized we needed professional help. My husband called Spartan and spoke with Avery. Avery was very compassionate and kind and made sure to get us the help we needed right away. Alex showed up within an hour. Alex was a great guy. He assured us everything would be ok. He was super informative and very professional. We knew we had made a great choice choosing spartan as soon as we met him. Alex assessed the damage and called up the mitigation crew. Ryan and his crew showed up that night, set blowers and dehumidifiers up to prevent further damage. They came back first thing in the morning and started demoing all of the affected areas. The whole crew was very respectful and worked quickly to get everything completed for us so we could get back into our house. After the mitigation was done Kenneth, the reconstruction project manager came by to gather all of the details to prepare our estimate for the insurance company. We could tell Kenneth was super knowledgeable and very confident in his job. He worked quickly to get the estimate sent in and approved by our insurance even though it was a holiday. Living in a larger home we were pretty concerned about what we would do with all of our belongings while the reconstruction would be taking place. OJ Walters (project manager) came by and quickly assessed our house items for the pack out. OJ had a go-getter attitude and appeared to be ready to complete the project. We felt completely safe and comfortable leaving OJ in our home while we had to run some errands. He answered all of the questions we had. We even called him on a Sunday afternoon with some concerns and he answered right away. This whole situation that started out super overwhelming and stressful ended up being a lot easier than we could have ever imagined because of the help and guidance that Spartan Emergency Water Removal provided. I am proud to have a company like Spartan in the Stafford area. -Erin & Jordan Ramsey

Brian Burchett

a day ago

Steve, Ojay, Sean annd Jabari are absolutely amazing, these are some of the best folks I’ve had to deal with when it comes spartan. They came at the drop of the dime and took care of the worst possible situation I’ve ever seen. I don’t think anyone could have done this job effectively as they did.

Kelly Meehan

a day ago

DJ, Cameron, Blake, KJ, Ashley, Renzo, and Jerry were great. Professional crew who stayed late to get the job done! They helped us move things around until it was right. Polite and friendly.

Jessica Serra

2 days ago

Spartan was fabulous, especially DJ. He was quick to answer, extremely knowledgeable, and very helpful. Throughout the whole process DJ made everything run seamlessly.

Emma Serra

2 days ago

Spartan was absolutely amazing helping us after our house fire. We worked specifically with DJ and he was kind, compassionate and understanding of our situation and helped us get answers quickly. 100% recommend Spartan.

Brian Fitz

3 days ago

Working with Steve and OJ was great, they were very punctual and responsive during scheduling and great with handling goods on the pack out and pack in!

Vicki Harris

6 days ago

The entire Spartan team were very professional throughout this process. I was kept apprised of when the technician would arrive so I could continue with getting on with my day. Will recommend this team to friends and neighbors.

Lanese Allen

a week ago

DON’T DO USE THIS COMPANY , UNLESS YOU HAVE THE ENERGY AND PATIENCE. This is long, but worth the read I strongly recommend avoiding this company unless you’re prepared for significant frustrations and delays. Here’s the situation: After my home suffered water damage from a storm, my insurance company informed me that Spartan would come to tarp the roof and that I would be contacted soon. Spartan responded promptly within 24 hours and did a commendable job tarping the roof. Shortly after, Spartan called me to schedule an appointment for someone to take samples from the damaged area. I agreed since we had just worked with them on tarping the roof and assumed this was the next step in the process. A technician arrived and took samples to test for lead or asbestos in the damaged area. When I asked the technician if these repairs would be addressed once my insurance company made a decision, he assured me they would. However, my insurance company denied the full claim. I contacted Spartan again to repair the holes they had created. “As we discussed before we would gladly perform the repairs if you approved of the estimate. I understand you concern to not move forward with the full abatement and I would have recommended to provide an estimate for repairing of the holes made by the samples taken. However, I don’t appreciate the allegations that we just came into your home and cut holes in your drywall. We both know that you met with our Project Manager on site and this was discussed prior to the samples being taken. I would recommend that you call a handyman to patch the holes at this time. Thank you, Adam Spencer ” I was in shock at the email from him. I am extremely frustrated with the situation at this point! How can you now demand $1500 from me to repair something that was not authorized by me or my insurance company? I am left to fix holes that I did not request and that were not approved by my insurance company. Spartan called me to schedule a time to take samples. Why did they not seek approval from the insurance company? Perhaps it was my mistake to assume that since they received approval for the roof tarping, all steps would be covered under the same approval process. I absolutely refuse to pay $1500 to repair the damage caused by their unauthorized sampling and their lack of transparency, which is far from good customer service. Now I have to hire a repairman to patch and paint due to their mistake, which they are unwilling to acknowledge. This is an excessive cost for patches the size of a dime. PRICE GOUGING After a week they then send me this message below: “Hello Lanese, I’ve been thinking and I don’t like leaving matters open without a peaceful resolve. I would like to make one last offer in an attempt to resolve this. I would be willing to charge only $1,500.00 to have our in-house contractor come out to patch and correct those areas where the samples were taken. This project should take roughly 2 days of his time at the most. We would need to collect 70% of that amount up front, and the remaining 30% once the work is completed. Here’s the bottom line: don’t trust them, don’t believe a word they say, and don’t let them do anything without getting it in writing.

L S

a week ago

Wanna give a big thanks to oj he was in the area of doin inspections for a near by fire the wasn’t doing any work to my house but he seen me taking some contents out my house he offered to dispose them for me wanna give a big thank to he team also Steve,Vinny, Sean

Robin Herring

a week ago

I had a tree fall on my house and come through my roof. Everyone that works here has been super helpful and friendly. Especially, Kyle, DJ, Alex, and everyone on their teams. All very friendly and knowledgeable. They all did quick, efficient work!