SERVPRO of Sugar Land

Sarah Hughes

2 days ago

After hurricane Beryl, I was left with a large pecan tree in my roof, and damage to the second floor ceiling and carpet. I reached out to SERVPRO quickly to get on the list because I knew many people in the area had damage from the storm. RJ got a team out the very next day and Brendan was my primary contact. His professionalism was top-notch. He explained every step with patience and consideration. He and his team were very careful to remove only what was necessary to prevent further damage. When I had to reach out multiple times because of continued leaking, Brendan and his crew did a spectacular job making time to come back quickly to remove affected materials. I want to compliment SERVPRO on making this whole process so much easier and as painless as possible! Thank you! I would highly recommend Brendan, and SERVPRO if you experience residential water damage.

Saumil Shah

2 days ago

We recently had water damage. We hired Rafael and Alexis to help us with the damage. They were very helpful and accommodating. I highly recommend this team.

Anthony Akainda

2 weeks ago

Brandon and Eric did a great job. They were very professional, respectful, and paid attention to details.

Deepak Bhatt

3 weeks ago

I started talking with SERVPRO on 06/24/24 and signed the contract for mitigation on 06/27/24. Jesus Bastardo of SERVPRO seems to be a professional person and also helpful. He explained what could happen in the mitigation phase and answered our questions. It is a long way to complete the project and will complete it satisfactorily.

Mariah Martinez

3 weeks ago

I loved the communication and dedication that Brandon and Erick showed when responding to the crisis I went through. I can really say this company did a wonderful job throughout the whole process, thanks to Brandon and Erick I won’t hesitate giving them a call for future services.

Jose Santana

4 weeks ago

I recently hired them, and I couldn’t be more pleased with the results. From the initial consultation to the final walkthrough, their professionalism and attention to detail were evident. Daniela and her team, who went above and beyond to ensure every nook and cranny was spotless. Their friendly demeanor and dedication made the entire experience seamless and enjoyable. If you’re looking for top-notch cleaning services, I highly recommend. Thank you, for your outstanding work!

Robert Guel

4 weeks ago

Had the privilege today to speak to Becca to schedule work. The office personnel at the Sugarland office is very knowledgeable very helpful. Very caring. Not to mention the pleasure of dealing with RJ who went above and beyond thank you guys for everything !

mildred coleman

4 weeks ago

On the weekend 5/19/2024 I faced a crisis with my water heater leaking located in the attic, it affected my entire home and I had standing water in my first floor. Thankfully Servpro sent Brandon and Erick to help and they got to working as soon as they got there. Brandon has been very communicative during the whole process and clears up all my concerns. If you ever go through a water loss I would definitely recommend Servpro, they do an amazing job!

Diana Hernández

a month ago

Great service. The staff did an awesome job. They were very delicate with my belongings. They know what they’re doing. Big shoutout to Daniela, she made sure that everyone had their job done, clean and organized.

Felicía James

a month ago

**Title: Extremely Disappointing Experience** I recently had a very disappointing experience with SERVPRO Sugar Land. Their poor communication and unresponsiveness were evident from the start, and it only got worse. They left nails sticking out of wood and scattered across the floor, creating a hazardous environment. Their workers sat on my patio and left masks, trash, and other debris both inside my home and outside on the patio. To make matters worse, they overcharged for their services. My insurance company had to step in and fight to have the additional charges removed. Their unprofessionalism was astounding, and they even held onto my belongings for an additional month without any valid reason. Once my items were returned, some were broken and smelled of mildew. They had held onto my belongings since January 2024, and I didn’t get them back until the end of May 2024. They only handled mitigation and deconstruction. Due to my negative experience, I refused to let them complete the restoration phase. I would not recommend SERVPRO Sugar Land to anyone. Their lack of professionalism and the poor quality of their work were completely unacceptable. Avoid this company if you want a smooth and hassle-free restoration experience.