Water Damage Restoration PDQ of Pearland in Pearland, Texas 77584

Water Damage Restoration PDQ of Pearland

11200 Broadway St, Pearland, TX 77584

2.3 (3 reviews)

Overview:
Water Damage Restoration PDQ of Pearland is a water damage restoration service located in Pearland, TX. The company specializes in providing emergency restoration services for water damage due to leaks and other incidents.

Services Provided:
– Water damage restoration
– Emergency restoration services
– Mold remediation (implied concern from reviews)

Hours of Operation:
Not specified in the provided data.

Contact Information:
Phone: (281) 801-5871
Website: https://waterdamagerestorationpdq.com/pearland-tx

Customer Reviews and Sentiment:
The company has received mixed reviews across platforms:

Google Reviews: 2.3 stars based on 3 reviews.

Negative feedback emphasizes poor customer service, particularly regarding the handling of inquiries and communication issues.

Examples of negative reviews include:
“I was told off by the customer service agent… it was an unnecessary unpleasant call.” – Anaid Reyes
“Zero help!” – Samantha Solis

Positive feedback, although limited, praises the quality of work done for repairs.
“Did an excellent job with the repairs.” – Victor Nava

Review Summary:
Positive Sentiments: Reasonable quotes and quality repair work.
Negative Sentiments: Poor customer service, ineffective communication, failure to address non-emergency inquiries.

Additional Ratings:
BirdEye: Not available.
Better Business Bureau (BBB): Not available.
Total Lead Smart Rating: 3.0

Conclusion:
Water Damage Restoration PDQ of Pearland appears to have significant challenges, particularly in customer service and communication. While there are positive remarks regarding the quality of repair work, potential customers should be cautious based on the negative experiences shared by others.

Member Since August 2024

Listing Id 225259

Contact Info

11200 Broadway St, Pearland, TX 77584
(281) 801-5871
Lead Smart Rating :
3.0/10.0

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Listing location

11200 Broadway St, Pearland, TX 77584

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Reviews

Anaid Reyes

11 months ago

Called to inquire about services and a free consultation since I experienced water damage on my first floor roof (visible brown spots and cracked dry wall) from second floor bathroom tank leak. I tried to explain the situation since this happened 10 days ago and area was dried with a fan and now I was concerned about possible mold and repairing my walls but I was cut off and asked to provide all my contact information first. Customer service agent offered to send a person within an hour and I declined since I was not home and it was not an emergency and would prefer to schedule it in two days. I was told off by the customer service agent I talked with about how I wasn’t acting like this was an emergency and how they are there to act in cases of emergency, I countered that he should have let me explain my situation first if that was the case. I don’t think they make explicit in their website that they are only there for emergencies and it does say they offer restoration services. I am still very confused. I wish he had let me provide him with the description of my situation before I wasted 5 minutes providing contact/other information. Overall, it was an unneceserlay unpleasant call.

Samantha Solis

11 months ago

Zero help!

Victor Nava

a year ago

5. A broken pipe in our office caused a lot of damage, and we were worried that it would be expensive to repair. But this company gave us a reasonable quote and did an excellent job with the repairs. Thank you for your outstanding water damage service!