SERVPRO of Downtown Houston / Team Shaw in Houston, Texas 77002

SERVPRO of Downtown Houston / Team Shaw

801 Louisiana St #379, Houston, TX 77002

4.8 (30 reviews)

Overview:
SERVPRO of Downtown Houston / Team Shaw is a reputable water damage restoration service located at 801 Louisiana St #379, Houston, TX. Specializing in rapid response and effective solutions, the company is well-regarded for addressing various water damage issues.

Services Provided:
– Water damage restoration
– Emergency cleanup
– Ozone treatment
– Moisture inspection
– Thorough customer support

Hours of Operation:
Monday to Saturday 8 AM to 6 PM
Closed on Sundays

Contact Information:
Phone: (713) 965-4333
Website: https://www.servpro.com/locations/tx/servpro-of-downtown-houston-team-shaw?utm_medium=yext&utm_source=gmb

Customer Reviews and Sentiment:
SERVPRO of Downtown Houston / Team Shaw has received highly positive feedback on various platforms:

Google Reviews: 4.8 stars based on 30 reviews.

Positive sentiments highlight the company’s excellent customer service, quick response times, professionalism, and thorough attention to detail.

Examples of positive reviews include:
“Great people and excellent customer service!” – Tykes Need Bikes
“Stephen and Conner were great. The response time was very rapid.” – Leland Doran
“I absolutely recommend their work.” – Jessica Osuna

The negative feedback points to some occasional delays and minor miscommunications regarding service timing.

Examples of negative reviews include:
“My weekend experience was less than perfect due to delays.” – Marjorie D
“I wish they had removed the carpet in a small damaged area to dry.” – Mahendra Vaishnav

Review Summary:
Positive Sentiments: Excellent customer service, rapid response, professionalism, attention to detail, courteous staff.
Negative Sentiments: Occasional delays and communication issues regarding service timelines.

Additional Ratings:
BirdEye: 4.8 stars based on 30 reviews, reflecting strong overall customer satisfaction.
Total Lead Smart Rating: 8.5

Conclusion:
SERVPRO of Downtown Houston / Team Shaw is a reliable choice for water damage restoration in Houston, TX, praised for their professionalism and quick response to emergencies. While generally receiving high marks for service quality, potential customers should be mindful of the minor delays and communication issues noted in some reviews.

Member Since August 2024

Listing Id 219608

Contact Info

801 Louisiana St #379, Houston, TX 77002
(713) 965-4333
Lead Smart Rating :
8.5/10.0

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801 Louisiana St #379, Houston, TX 77002

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Reviews

Tykes Need Bikes

4 months ago

Great people and excellent customer service!

Leland Doran

4 months ago

Stephen and Conner were great. The response time was very rapid and the team were extremely pleasant.

Jessica Osuna

4 months ago

I’ve worked with ServPro of Downtown for going on a year now. I appreciate their response time and the attention to detail that this team puts into their work! I absolutely recommend they’re work.

Theresa Truong

4 months ago

Very professional, knowledgeable, and easy to work with. We felt comfortable working with them after we had some water damage.

C NJars

4 months ago

Wonderful experience with this company the two gentlemen came in house took care for are issues and were very professional. Thank you guys for all the help.

DeAnne Duvall

5 months ago

City water backed up our toilets during the 4th quarter of Super Bowl game. Two teams came out promptly and worked til 3 am!!! We definitely were impressed and very much appreciated their promptness and the professionalism of all of the guys. Thank you!

Lori Nordheim

8 months ago

The representative that answered the phone was responsive and helpful. She contacted a supervisor to answer a specific question we had to see if a particular service was available and could start after the representative met with us for the estimate. She was able to confirm that the representative would be able to initiate Ozone treatment after he assessed the property which is exactly what happened. We were leaving town for the weekend and were aware you had to be out of the house during the treatment. This allowed us to not have to pay to stay in a hotel at a later date. The representative that came to our house was very prompt and professional. He answered all of our questions and was very helpful.

Marjorie D

8 months ago

Marcus was prompt, professional and thorough at preparing, setting up fans to dry moisture and checking. Mt weekend experience was less than perfect. I was given a time to check moisture of noon, but weekend representative did not arrive until early evening. This was a problem since I am not surrently residing at the address of mediation.

Sandra Allen

9 months ago

Servicemen were courteous with the qualities mentioned.

Mahendra Vaishnav-DONOT USE THIS

10 months ago

They were good. It was a small water damage. Wish they had removed carpet in small damaged area to be inspected and dry.