SERVPRO of North Garland in Garland, Texas 75041

SERVPRO of North Garland

2920 National Ct Ste A, Garland, TX 75041

4.8 (26 reviews)

Overview:
SERVPRO of North Garland is a water damage restoration service located in Garland, TX. They specialize in handling water damage emergencies and renovations following such incidents, offering reliable solutions to restore homes and businesses.

Services Provided:
– Water damage mitigation
– Renovations and repairs
– Professional customer service
– Coordination with contractors

Hours of Operation:
Monday to Saturday, 9 AM to 5 PM

Contact Information:
Phone: (972) 496-2441
Website: https://www.servpronorthgarland.com/?utm_medium=yext&utm_source=gmb&y_source=1_MTYxOTQ2MTctNzE1LWxvY2F0aW9uLndlYnNpdGU

Customer Reviews and Sentiment:
SERVPRO of North Garland has received generally positive feedback, reflected in their high rating of 4.8 stars based on 26 reviews.

Positive feedback highlights the company’s professionalism, thoroughness, and effective project management. Customers appreciate the quality of work and the respectful attitude of the staff.

Examples of positive reviews include:
“Servpro was very professional and very easy to work with. They were always on time and thorough…” – Jeff Strickland
“Jose Guerrero was very helpful and understanding… I definitely recommend his services…” – Abel Lopez
“The workers were great and did an amazing job cleaning up the mess…” – angie pompey

On the negative side, one review indicated issues with customer service, including being forced to use their services for repairs and concerns about the owner’s demeanor.

Negative feedback includes:
“I strongly encourage anyone to avoid this company. They came to mitigate water damage and then essentially forced me to use them…” – Mindy Chown

Review Summary:
Positive Sentiments: Professionalism, thorough work, good communication, effective project management, and respectful staff.
Negative Sentiments: Issues with customer service and pressure tactics regarding service agreements.

Additional Ratings:
BirdEye: 4.8 stars based on 26 reviews, indicating high customer satisfaction with minimal complaints.
Better Business Bureau (BBB): The business has a profile but is not accredited. No negative complaints reported.
Total Lead Smart Rating: 8.3

Conclusion:
SERVPRO of North Garland stands out as a reputable choice for water damage restoration services in Garland, TX. The company is noted for its professionalism, high-quality services, and efficient project management. However, potential customers should consider the mixed feedback regarding customer service experiences before making their decision.

Member Since August 2024

Listing Id 218307

Contact Info

2920 National Ct Ste A, Garland, TX 75041
(972) 496-2441
Lead Smart Rating :
8.3/10.0

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Listing location

2920 National Ct Ste A, Garland, TX 75041

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Reviews

Abel Lopez

a week ago

Jose Guerrero was very helpful and understanding person to work with.I definitely recommend his services to anyone who needs them.Will use his services again in the future.

Jeff Strickland

3 months ago

Servpro was very professional and very easy to work with. They were always on time and thorough and their managers and workmen knew what they were doing. We would recommend them.

adils25

5 months ago

Servpro did an excellent job on the renovations after an unfortunate pipe leak caused significant damage throughout my kitchen and bedroom. Ajay Mistry was my construction coordinator. He worked with all the contractors and scheduling. This was great to have a single point of contact handling my project. He is respectful, responsive, and was a pleasure to work with. It made the stress of going through this much more bearable.

Mindy Chown

8 months ago

I strongly encourage anyone to avoid this company. They came to mitigate water damage and then essentially forced me to use them to repair the floor after I had already contracted with someone else. While the work itself was fine, the owner was regularly rude and condescending, they damaged several items in my home while completing the job, and returned over a year later saying I owed more money.

Ajay Mistry

a year ago

The company was great they came in and knew exactly what to take care of. Very knowledgeable representatives that explain what mitigation process will be done.

Laura Arizmendi

a year ago

Very professional and wonderful customer service. They completed our roof and kitchen remodel in a timely manner. Very happy with their services.

Rebecca Lyne

a year ago

The ServePro Team is absolutely incredible! Following a big storm, when I imagine they are flooded with work, they were prompt to respond! The team was thorough in the work, communication and throughout the restoration process. Although I hope I do not need to call them again soon, I will recommend them to anyone who needs work complete! Keep up the great work!

angie pompey

a year ago

The workers were great and did an amazing job cleaning up the mess. They were very professional and the guys really were careful with my furniture and belongings. The owners contacted me directly to ensure everything was done properly. They were so cordial and accommodating to my particular needs.

Victor Allen

a year ago

I am a veteran. The two lead supervisors (Doris and Mindi), and all of their crew, worked like a special-forces operation. Very professional and efficient! I recommend customers use SERVPRO as their first and only choice!!!!

Michael Spencer

2 years ago

Servpro did a great job taking care of the water damage I had in my home. They were quick and very professional. Joey did an amazing job. He had a quick response time, provided great service, and explained in great detail the service he was providing. Would highly recommend Joey and Servpro for their home repair services.