SERVPRO of Downtown Dallas – Team Shaw

Becky Zuber

3 weeks ago

Pete and Sean are the best! So timely and sweet and helpful and smart and THE BEST!

Shaman Ahuja

3 weeks ago

Good for mitigation. A nightmare for reconstruction. Delayed my project several times. Had to work with several different PMs and they even inadvertently ended up causing further water damage during the reconstruction and, of course, took no responsibility for it.

jgM N

3 weeks ago

It is sad to say that this review will not sound like most of the other reviews. My experience with ServPro Team Shaw has been one of “Promises Made, Promises Not Fulfilled”. For a one room restoration project, it has taken a full 6 months, plus and has been, without a doubt, the worst experience I have ever had in any kind of a construction related project, and I have been in a construction related field for almost 50 years. Little adequate communication (other than words without action), some of the trades are proficient while others cannot get the job performed properly after several attempts, my project goes for several days (even a week) without any trades on site, inadequate construction supervision by the Team Shaw Project Manager and personnel, 4 windows and 2 doors, that I was assured could be acquired in a couple days remain in acquired after almost 3 weeks, and, at times, it feels as if my concerns seem to create an atmosphere where Team Shaw puts my project on the back burner to “show me” who is in charge. I have tried following the proper channels but still cannot get the requisite attention to get my project completed. For those who have had a better working relationship and outcome with ServPro Team Shaw, I am glad that things have worked out well, unfortunately I cannot say that I can share your joy. Benjamin – Pantego, TX

Gajanan Chakradeo

3 weeks ago

Dave and Dom visited my home to inspect the potential damage. They were thorough to check and explain details. They were honest to tell there is no damage and did not recommend any unnecessary services. I highly recommend ServPro and Dave/Don’s expertise.

Shannon Dacus

a month ago

Lonnie and Herbert at the Tyler team for Servpro are just the best. Unfortunately, I’ve had to use Servpro for significant flooding several times. But they always provide outstanding customer service. Jarrod leads a great team. Last week, Lonnie and Herbert came out and were no exception. They quickly assessed the situation, were timely, and followed up as promised. Thanks Servpro. Shannon Dacus

Pat McClimens

a month ago

I have had Servpro services in the past, but nothing comes close to Team Shaw. Our Servpro team headed up by Anthony Legnon was outstanding! The team was always on time and very focused on the job at hand. The care they took to cover undamaged floors and things that could not be removed, as well as seal up the rooms being worked on, was beyond impressive. Anthony was personable, informative and always accessible when something unexpected popped up. Team Shaw went above and beyond to serve our need and lift our hope and vision for recovery.

Lisa Caskey

2 months ago

I would highly recommend using Servpro. Both Zach and Kole were the most amazing! They were so helpful and walked me through everything. They did an excellent job during the whole process. I was so grateful for the texts and updates on what they were doing since I had to be at the office. They were very diligent on safety and any concerns or questions I had. Thanks Zach and Kole for making me feel at ease.

Ben W

3 months ago

Josue is the best!

Vincent Cotton

5 months ago

Awesome company. Josue has been amazing with communication and general help regarding questions. Really appreciate everything!

Michelle Tovar

5 months ago

I can’t express how awesome Josue has been in helping me and our company with our needs. He is always a call away and ready to take action on anything we need. He goes above and beyond to deliver the best customer satisfaction.