NorthStar Recovery Services , Inc

Overview:
NorthStar Recovery Services, Inc is a water damage restoration service located in Austin, TX. The company provides specialized services to assist clients in recovering from water-related damage, focusing on effective communication and responsible management.

Services Provided:
Water damage restoration, emergency response, customer support, communication with clients, insurance handling.

Hours of Operation:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (800) 283-2933
Website: http://www.recovery.northstar.com/

Customer Reviews and Sentiment:
NorthStar Recovery Services, Inc has received mixed reviews across various platforms:

Google Reviews: 3.9 stars based on 15 reviews.

Positive feedback emphasizes strong communication and responsible service. Customers have appreciated the responsive nature of the staff and their overall service quality.

Examples of positive reviews include:
“Great communication-solid people” – Jay Hawkins
“Very good company! I worked with them for 6 years! All very responsible!” – Henry Reyes
“Awesome” – Donald Gilmore

On the other hand, complaints highlight serious issues regarding accountability and customer service.

Examples of negative reviews include:
“The cleaning crew went in to a room where a suicide had occurred and stole all the belongings…” – Kristy Wills
“Driver cut me off in traffic…” – Cindy Thigpen
“SUBCONTRACTORS beware! … I have about 50 emails to back up my claims…” – CBD Services

Review Summary:
Positive Sentiments: Strong communication, responsible management, quality service.
Negative Sentiments: Issues with accountability, poor customer service experiences, and serious complaints regarding staff behavior.

Additional Ratings:
BirdEye: 3.9 stars based on 15 reviews, reflecting a similar trend with both positive aspects and significant negative feedback.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been several complaints noted.
Total Lead Smart Rating: 4.5/10

Conclusion:
NorthStar Recovery Services, Inc shows potential as a water damage restoration service in Austin, TX, particularly praised for its communication and responsible management practices. However, the company also faces significant allegations and negative feedback regarding staff conduct and customer service, which potential clients should consider before seeking their services.