SERVPRO of Bend in Bend, Oregon 97702

SERVPRO of Bend

90 SE Bridgeford Blvd Unit A, Bend, OR 97702

4.4 (61 reviews)

Overview:
SERVPRO of Bend is a water damage restoration service located in Bend, Oregon. The company specializes in providing restoration and cleanup services for a variety of circumstances, including fire damage and water mitigation. With a dedicated team, they focus on addressing customer needs and ensuring thorough recovery from property damage.

Services Provided:
– Water damage restoration
– Fire damage restoration
– Soot cleanup
– Property restoration and cleanup
– Thorough communication and service explanation

Hours of Operation:
Monday to Friday: 8 AM to 5 PM
Closed on weekends.

Contact Information:
Phone: (541) 385-7044
Website: https://www.servpro.com/locations/or/servpro-of-bend?utm_medium=yext&utm_source=gmb

Customer Reviews and Sentiment:
SERVPRO of Bend has received positive feedback regarding their team’s professionalism, communication, and thoroughness. Customers appreciate the helpful nature of the staff, particularly Shea, Amber, and Shyann.

Google Reviews: 4.4 stars based on 61 reviews.

Examples of positive reviews include:
“Shea and Amber did a great job!! Worked very hard…great attitude and big smiles” – Jeff Chapman
“Amber and Shyann were amazing! Extremely helpful in explaining what was going on” – Brenda Thoensen
“Shea did a good job of explaining what they did…very professional and thorough” – Irene Brawley

On the downside, one significant complaint highlighted a serious instance of negligence and poor service, leading to customer dissatisfaction:
“They did not provide the service they said they would provide… Left a hole in our roof… and did not answer the phone for the entire three days.” – Ramona Hackbart

Review Summary:
Positive Sentiments: Professional service, thorough work, good communication, helpful and friendly staff.
Negative Sentiments: Instances of negligence, service failures, and lack of follow-up on serious issues.

Additional Ratings:
BirdEye: 4.4 stars based on 61 reviews, reflecting good customer satisfaction overall, despite some negative experiences.
Total Lead Smart Rating: 7.5

Conclusion:
SERVPRO of Bend demonstrates a strong ability in water damage and fire restoration services in Bend, OR, with a considerable amount of positive feedback highlighting their professionalism and efficiency. However, potential customers should be cautious of the reported service failures, which indicate inconsistencies in service delivery.

Member Since August 2024

Listing Id 213388

Contact Info

90 SE Bridgeford Blvd Unit A, Bend, OR 97702
(541) 385-7044
Lead Smart Rating :
7.5/10.0

Get A Quote Claim

Listing location

90 SE Bridgeford Blvd Unit A, Bend, OR 97702

Get Direction

Reviews

Jeff Chapman

3 weeks ago

Shea and Amber did a great job!! Worked very hard to get our house cleaned and packing all our things back into our house. Both had great a attitude and big smiles even on a 95 degree day!

Brenda Thoensen

a month ago

Amber and Shyann were amazing! They were both extremely helpful in explaining what was going on, what they were checking for, and what they were doing. They were very professional. I wish all vendors were like them.

cheryl ashburn

2 months ago

Shea and Amber did an excellent job with my home.

Irene Brawley

2 months ago

Shea, Marquis & Amber did an excellent job on our soot clean up. Very professional, friendly and thorough. Shea did a good job of explaining what they did and what we could do in addition to mitigate problem.

Mark Davis

3 months ago

Following a fire in my home Servpro was chosen for the restoration process. The supervisor Shea Tant was fantastic. She was extremely thorough and she always kept me up to date on the progress. She also always asked me if I had any questions. Shea was a pleasure to work with. Thank you. Thank you.

Thomas Marple

4 months ago

All of the crew that worked with us were excellent! They let us know what they were doing and why. Amber and Shaynn were the two women I remember and again they were excellent.

Ramona Hackbart

4 months ago

Our experience with this company was terrible. They were negligent and sloppy at best. They did not provide the service they said they would provide as a fire mitigation service. They charged 2.5 times their estimate after they prolonged their time at our house by not sending the number of workers promised ..if they showed up at all! The on site supervisor working on plumbing, electrical, and demolition was a housecleaner with no knowledge of those trades. They are all about getting your insurance money with no quality or assurance. Left a hole in our roof in a two day rainstorm and did not answer the phone for the entire three days. Left a leaking valve when the removed the kitchen sink. Left ann open wire that arced and could have burned the house down. Fortunately we found it. Not one single apology. Just excuses and cover up. After they said they were finished the house was filthy with soot and grime. Finally brought in a whole crew to do the job after five weeks. Insulation was inside the refrigerator. Footprints of soot on the beds. Soot and burned cabinets had been left on the hardwood for five weeks. We caution you..do not hire this company.

Kerstin Brady

4 months ago

Bob and Ron were efficient , on time, and professional. I would hire them again.

Kelley Stafford

5 months ago

Amber and Shea did a wonderful job getting rid of depre that was a hazard. They were very professional and communication was outstanding

mark stewart

5 months ago

We had a mess. Servpro knows how to clean. Especially Amber and Shea who do excellent work!