PuroClean

Dave Williams

2 years ago

Michael Martin and his team are true professionals. Michael is reliable, knowledgeable and is great to work with. I highly recommend PuroClean for your cleaning and restoration needs!

Gina Molinari

2 years ago

Michael Martin is one of the kindest business owners I’ve met. When you’re dealing with an already stressful situation, it’s nice to know you’re working with someone who is reliable, patient, and understanding. Highly recommend!

Ward Fairbee

2 years ago

One of the best, professional and knowledgeable

monte lacey

2 years ago

Michael Martin is a great guy to work with and for anyone getting help from him will greatly appreciate him.

Linda Pennywell

2 years ago

All the employees and staff was always so professional, knowledgeable, positive, caring, and Super nice. My first call she heard my Urgency And felt my heart.. They did excellent job moving material (items) out of the basement. Over all we are Extremely satisfied. They were a blessing to us. ⭐⭐⭐⭐⭐⭐

Nin Elton

3 years ago

Outstanding! Normally I don’t write reviews but because Mike and his team at Puroclean exceeded my expectations I had to tell someone. They did a great job, especially with a time crunch. I’ll definitely use them again.

Kelly White

4 years ago

Very happy with this company. We had our septic overflow and it backed up into the house and got some water in the basement and one of the bathrooms. We called this location and Mike the owner came out to look at it. He was very courteous and kind and told us that he didn’t think it was enough damage to file a claim for, and said they would come and clean it up for us for a charge, or he could save us money and tell us what to do to take care of it. We chose the option to do it ourselves so he went to his car and gave us a pot of the cleaner they use and explained what to do and went on his way…no charge! Thanks again Mike… highly recommend!

Maggie chudik

6 years ago

This company is extremely professional, knowledgable and friendly. Being a realtor, and often times have my clients asking for various recommendations. I would highly recommend them to anyone in need of water, mold, and/or fire clean up. Truly a great company!

Ashley Zipfel

6 years ago

Michael was fantastic to work with during a stressful time of trying to find the best possible way to get mold out of our basement (around the holidays no less). He patiently and thoroughly answered what felt like hundreds of questions, and several phone calls. His team was out here the day after Thanksgiving to clean everything up, and my family and I are grateful for the quick and professional turnaround. Would highly recommend Micheal!

William Longenbaker

7 years ago

In April 2016, we experienced a major water line break in our basement. Unfortunately, the break occurred in one of the walls that make up the finished portion of our basement. After engaging our insurance company and getting the break repaired, we elected to contract with the Westerville franchise of PuroClean to perform the urgently needed remediation. This entailed removing the ruined carpet, as well as all impacted insulation, drywall, and wood baseboards. Of course, it also required an immediate and complete drying of the entire basement floors and walls using their powerful and highly specialized drying equipment. Throughout this remediation phase of the work, it was apparent to both my wife and myself that the PuroClean team was genuinely dedicated to getting the job done quickly, correctly, and thoroughly. This was especially true of their on-site manager, Anthony Talley. Throughout the duration of the remediation process, both Anthony and the franchise owner, Michael Martin, stayed in close communication with my insurance company to ensure that everyone was in complete agreement about the details and cost of the work that was to be done. From my own perspective, I wanted absolutely no miscommunication in that regard, and I was pleased that there was none. Moreover, the friendliness and good nature of the key PuroClean team members helped to make a trying ordeal just that much more tolerable for me. Based on our good experience with PuroClean during the “Remediation” Phase, I elected to contract with PuroClean for the “Rebuild” Phase as well. Once again, I was quite pleased, as the team’s professional skill and attention to detail continued into this phase. The team members were friendly and professional and clearly displayed a willingness to adapt in order to meet my needs as the customer. In addition, the PuroClean team’s flexibility was clearly exhibited when I encountered a major problem with a separate vendor who was installing our new carpet. The first new carpet installation had been botched by them and a second installation became necessary. All of this was extremely aggravating to my wife and me. While this part of the job was outside the purview of PuroClean, it required that the PuroClean team work patiently with me as we all juggled schedules and awaited the successful completion of the carpet work. My only disappointment, albeit a significant one, occurred at the very end of the Rebuild effort as PuroClean was putting the final touches on the job. A careless accident by one of the team members necessitated some last-minute rework. Fortunately, the problem was resolved, and we have been delighted with the final results of the rebuild work in our finished basement. Some final views …. I assess this PuroClean franchise to be a highly competent organization that is truly dedicated to customer service. Helping customers recover from disasters is the core of their business and it is in this specialty that they truly shine. I highly recommend them for any urgent remediation work involving water damage. With regard to the rebuild work, we observed the same positive traits as had been on display by the team during the remediation work. If their work does not immediately satisfy the customer, they willingly stick with the task until it does. As such, I can also recommend PuroClean for this phase of the work, with a single caveat. Since the intensity of the company’s primary business activity (disaster remediation) is unpredictable — often driven by the occurrence of weather-related problems – their work load can be boom-or-bust in nature. Thus, the PuroClean team had to juggle their rebuild work on our job with other disaster recovery jobs that they also took on during our rebuild phase. In our case, we did not have a pressing need to quickly get the rebuild work done. Given how happy we were with the team, it was not a problem for us to have some unpredictability in the rebuild schedule.