SERVPRO of East Central Cincinnati in Cincinnati, Ohio 45237

SERVPRO of East Central Cincinnati

1850 Summit Rd, Cincinnati, OH 45237

4.6 (113 reviews)

Overview:
SERVPRO of East Central Cincinnati, located in Cincinnati, OH, specializes in water damage restoration services. The company provides efficient and professional help to homeowners facing water-related issues, ensuring timely response to mitigate damage effectively.

Services Provided:
– Water damage restoration
– Flood cleanup
– Mold remediation
– Communication with insurance providers
– Emergency services

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (513) 402-8652
Website: https://www.servpro.com/locations/oh/servpro-of-east-central-cincinnati?utm_medium=yext&utm_source=gmb

Customer Reviews and Sentiment:
SERVPRO of East Central Cincinnati has received positive feedback from various reviews:

Google Reviews: 4.6 stars based on 113 reviews.

Positive sentiments abound in the feedback, praising the team’s professionalism, promptness, and effective communication throughout the process. Customers have greatly appreciated the way the SERVPRO staff handled their emergencies with expertise and care.

Examples of positive reviews include:
“They have such a great system in place and they work so efficiently.” – Tiffany Trotter
“Justin and his team did an awesome job.” – Matthew Von Stein
“Servpro worked with our insurance and provided us with great referrals.” – Tonia Hinkle

However, a negative sentiment emerged from a reviewer who described their experience as overpriced, which stands in contrast to the broader positive feedback.

Examples of negative reviews include:
“I can’t believe they charged me twice the average cost…” – Abeer Kayali

Review Summary:
Positive Sentiments: Professionalism, prompt response, effective communication, and thorough service provision.
Negative Sentiments: High pricing concerns from one reviewer.

Additional Ratings:
BirdEye: 4.6 stars based on 113 reviews.
Total Lead Smart Rating: 8.5/10

Conclusion:
SERVPRO of East Central Cincinnati stands out as a reliable choice for water damage restoration in Cincinnati, OH. Customers frequently commend the professionalism and efficiency of their team. While some price-related concerns exist, the overall customer satisfaction remains high, making them a solid option for those in need of restoration services.

Member Since August 2024

Listing Id 215164

Contact Info

1850 Summit Rd, Cincinnati, OH 45237
(513) 402-8652
Lead Smart Rating :
8.5/10.0

Get A Quote Claim

Listing location

1850 Summit Rd, Cincinnati, OH 45237

Get Direction

Reviews

Tiffany Trotter

a month ago

ServPro was amazing when our basement flooded. Justin and his crew were here within hours. They basically told us to step back and they handled everything. They have such a great system in place and they work so efficiently. Justin kept us Informed on everything from start to finish. The entire crew was so professional and friendly. This basement flooding would have been a nightmare had handled it alone. Thank goodness for ServePro. If I could give them more than 5 stars, I would!

Matthew Von Stein

2 months ago

Justin and his team did an awesome job.

Ethan Roell

2 months ago

We had a clog in our toilet that every time we drained our bathtub in that room it would blow the wax ring out and leak into the floor, through the subfloor, into the ceiling of our laundry room , it made its way into the kitchen and worked its way to the basement also. We had Justin as our crew manager for the mitigation process. He and his team were absolutely phenomenal! His communication with me throughout the entire process was outstanding. My wife and I currently have a 6 week old. To say that dealing with her and the house issues was stressful is an understatement. Having Justin really helped to alleviate a lot of that stress. I felt they treated me and my family with great respect. I also felt that they took care of my house as if it was their own house that was having this issue. I cannot thank them enough for helping us through this difficult time and the professionalism they showed through the entire process.

Tonia Hinkle

2 months ago

Servpro answered our late night call when our pet sitter discovered water intrusion in our basement. They were out the next morning with equipment removing water to prevent further damage. Servpro worked with our insurance and provided us with a couple great referrals for companies for other work that we needed. The Servpro team led by Justin Kirby was courteous, professional, knowledgeable and thorough. They were available whenever we had questions or concerns.

Michelle McKinney Leonard

3 months ago

We had an unexpected laundry room leak that carried over into our basement. ServPro arrived promptly, walked me through their process, took readings and set up equipment quickly and efficiently with minimal impact to our daily routines. They were in constant communication and worked with my busy schedule. I would highly recommend Justin and his team again.

Abeer Kayali

5 months ago

I can’t believe they charged me twice the average cost for water removal and offered to reinstall the floors exactly double the price I got from another contractor ! Shame on you

Julia Medlin

5 months ago

Justin, Rob, Jordan, and Darryle were great!! we definitely recommend this company!

Joe Frank

5 months ago

Service team was onsite in less than 2 hours after initial call. Team did a great job and was very thorough and professional. Thank you for helping clean and restore our home!

Thomas Pate / Narratus

6 months ago

Awesome dealing with Patrick and his staff

rene adiutori

7 months ago

Best experience ever! They must have brought the A team with them. They were fast, and friendly. Highly recommend. Thank you ServPro A TEAM for all your hard work!