SERVPRO of Cheviot and Cleves

Kevin Grannan

a week ago

The entire team was outstanding from start to finish. We had a pipe break in our basement on Friday of a holiday weekend. They responded immediately and took care of the remediation process and coordinated the repair process accommodating our needs for a family party. They were incredibly professional, I can’t say enough good things about them. I will definitely use them again.

Cj Davis

a month ago

From Rick Davis, After our basement was flooded we were desperate. I had three different insurance adjusters telling me several different stories as to what would be covered. I subsequently call SERVPRO and contacted Chasity. She immediately assumed control of all the insurance issues relieving my frustration. Then she organized the massive clean of our basement and all the repairs. Chasity politely contacted us before each step of our restoration. We will be forever grateful to all the employees at SERVPRO for coming to our rescue during our time of need!

Ralph Schroer

2 months ago

The crew from Servpro did a great job cleaning up our place after a recent storm left us with lots of water in the garage.

Lance Mathews

2 months ago

Restored flooded basement. Went to ServPro when insurance company’s preferred vendor would not return my calls for days. Estimator arrived on time and got paperwork to insurance within a day. After approval, work begin on schedule with minimal delay between various subcontractors. Crews were professional and unobtrusive, kept noise to a minimum. Accommodating when I asked for upgrades and deviations (at additional cost). Post construction clean up was especially nice. Corrected without complaint a few minor details pointed out at final walk through. Would definitely recommend and hire again.

Judy A. Downard

4 months ago

I am so grateful to Servpro for their help in my sewer back up disaster in my home. They came within an hour notice and did a great job cleaning and sanitizing my basement! Brittany was the most professional person I have ever met!! They really were there when I needed them! I will always recommend them to anyone who suffers from a disaster to their place. They explained everything they did and were going to do. Very honest and fair company!!! Thanks Servpro for your Awesome help when I needed you!!!

karen little

5 months ago

A total nightmare. Been dealing with issues since 7/22 and still dealing with them. Work when they feel like it. Have to explain to them how to do the work correctly. No communication Poor quality of work Disorganized Used no equipment to make sure that you weren’t breathing in bad quality of air. You are a dollar sign not a priority Set to their standards not yours. They laid my carpet first then covered it with that carpet stick on guard. Then put up my suspended ceiling. The ceiling is almost 2 inches closer to the ground compared to what it originally was. When I brought this to their attention they said it’s a standard so live with it. The carpet was all sticky from leaving the film on it for 5 months. They had t cut the carpet to put some leveling compound in a small area, then when they repaired the seam it was totally unacceptable. They don’t work with you! They expect me to pay again to get it replaced, when it wasn’t my fault. It’s all about money to them. NOT THE CUSTOMER. There are pictures attached to back up my complaint. You were paid 18,000. As for the contractors, you claim that would not come back, you fired one of them and the ceiling tiles had to be cut 3 different times. I wouldn’t want to come back to keep fixing others mistakes. You forgot to mention that the contractor who installed the ceiling wired the electric all wrong and therfore I had to wait a week before the electric could be turned back on and others were getting shocked downstairs. The sconces I had were ripped off my wall and broken. The chair rail and cosmetic strips had to be put up to hide the disgusting seams. They weren’t there And I really had no choice but to hide the mess up. You took 15 months and there is still work that needs to be done. I have to super glue the corner of the patched carpet. Paint the other side of the chair rail. Replace an uneven cut door. Etc. So yes, my time is worth 1,200. I also have to live with the 2 inch ceiling difference. Thanks

Chris Slater

7 months ago

We had a fire in our commercial building and contacted Servpro for fire damage restoration and reconstruction services. They were very professional and did a great job restoring the building. They also helped us with the insurance claims process and kept us updated throughout the project. The owner, Kevin, was very courteous and responsive. He even impressed our insurance adjuster, who was a former ServPro owner himself and has Kevin on his shortlist of contractors for the area. We highly recommend Servpro to anyone who needs fire damage repair and reconstruction services.

Arlene Cable

7 months ago

I had a mess as a lady ran her car through my building. Servpro of cleves came right out and cleaned everything up. Then they repaired the damage and not only were they prompt but they did a great job putting everything back. I would definitely recommend them and use them again. Chasity langenecker did a great job.

Adam Heyne

7 months ago

Called outside of normal business hours and Brittany came out for a water damage investigation in a time frame that worked for us. Excellent customer service.

Brandon Whitaker

9 months ago

The owner of this company and the workers that he hires are the most unprofessional set of people I’ve ever seen in the construction business. This guy is a insurance scam waiting to happen. Trying to get paid for work that he has not completed. He’s a snake in the grass. Kind and courteous to your face, but unprofessional and shady and his work. My in-laws have been dealing with him for seven weeks now on a 10 day to two week job at the most. And it’s been almost 2 months now and they still did not complete the job. Do not go to Kevin Hauser. All I can say is I hope he gets what’s coming to him. Not a good person at all to deal with. My wife did not threaten your hack of a worker. She told her to stop disrespecting her mother and my mother in law! Two week job and it’s been TWO MONTHS!!! Who wouldn’t be upset with this nonsense! Your shoddy management skills and your deceptive tactic is disgusting and My wife and I will let everyone in the area know about you and your insurance scam you are a part of. You’ve done more than fall short on this job! You are totally in the wrong business. Anyone who reads this, take heed. This guy is a joke of a contractor! Just like the other reviewers say….do it yourself! Now he is withholding their furniture for work he did not complete whatsoever! He owes them money! Trying to charge them for things he hasn’t even done on the job at all. If you want to see the itemized list I can post that too! And hundreds of pictures of his workers tearing up more than they fixed! STAY AWAY FROM SERVPRO in Cleves, Clifton and Delhi area! The insurance company and adjusters have been notified. And apparently the way this guy handles business, lawyers are the next step! 78 lawsuits against this guy! Update… Still denying his guys scratched the countertop and sink! All kinds of odds and ends unfinished! Total scam artist! DO NOT USE THIS GUY! EVER! 6 months later and still bothering my in-laws with his nonsense. Whoever is giving this guy good reviews is naive! Or his friends on here lying for him. Save your time and insurance money! There is no way this man will ever be considered a professional! Two week job has now turned into six months!