Dakota Fire and Water Restoration

Nathan Jensen

2 months ago

Austin was great to get work done when the time clock was running but was not great at a simple task of retrieving equipment his crew left behind. We stored his equipment for months while asking several times to have it picked up from our porch. It was very frustrating storing this equipment for months then the insurance check shows up and Austin wants to get paid and says just throw the equipment away after we kept it on our porch for months. Could have simply took an hour from his day to retrieve it or simply told us to trash it months ago instead us tripping around it for months. This simple issue was very frustrating also Austin’s crew left many cigarette butts on my property, we are not smokers. My kids also found many many screws dropped and left behind from the repairs they made. Austin’s crew was great and did great work but the simple issue were not addressed and frustrated us as a customer and small business owner myself. The small details are what matters. He also then goes to say he didn’t charge us interest on the bill after 30 days as if he was doing us a favor while we dealt with insurance and he was well aware 100% of our situation with our insurance company. Customer service matters and ours didn’t with this project.

KJ Hager

a year ago

Dakota Fire and Water helped us out after we had water damage in our home, both in the basement and in the attic. They were professional and very knowledgeable. Responded to calls fairly quickly and were great to work with. They did a great job cleaning up and repairing the damage. We would highly recommend them.

Benjamin Peterson

a year ago

Pipe burst inside our home and Austin was able to be there quickly to help mitigate the problem and begin the drying/restoration process! Quick and professional!

Scott Solem

a year ago

Austin and his crew at Dakota Fire and Water Restoration were awesome to work with last year when I suffored significant damage to two apatment units caused from broken water line. They were prompt, professional and reasonably priced. Austin helped with my insurance claim and walked me through the project step by step thru completion. I’d recommend Dakota Fire and Water Restoration to anyone.