BMS CAT in Concord-NC, North Carolina 28025

BMS CAT

273 Executive Park Dr NE, Concord, NC 28025

4.4 (101 reviews)

Overview:
BMS CAT is a water damage restoration service company located in Concord, NC. They specialize in restoring properties affected by water damage, storm damage, fire incidents, and providing excellent project management throughout the restoration process.

Services Provided:
– Water damage restoration
– Storm damage restoration
– Fire damage restoration
– Project management
– Pack-out services

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (877) 485-5429
Website: https://www.bmscat.com/locations/charlotte/?utm_source=google&utm_medium=organic&utm_campaign=gmb-homepage

Customer Reviews and Sentiment:
BMS CAT has a solid rating of 4.4 stars based on 101 reviews across various platforms.

Positive feedback emphasizes the professionalism, responsiveness, and quality of their restoration work. Customers have particularly noted the team’s attention to detail, effective communication, and thoroughness in handling water and fire damage.

Examples of positive reviews include:
“Very professional team. Timely, efficient, expert.” – Carlton Clayton
“BMS CAT is definitely the company to contact if you need restoration services on your home.” – Tim & Jackie Walker
“Fast, professional service. Would definitely recommend.” – Rita Decker

However, there is a notable negative review regarding poor communication and additional damage inflicted during the restoration process, which led to customer dissatisfaction.

In summary, one complaint highlighted:
“The low review is based on the extremely poor communication that came from the project manager…” – JamesHXN

Review Summary:
Positive Sentiments: Professionalism, responsiveness, thorough inspections, efficient project management, effective communication.
Negative Sentiments: Poor communication from certain project managers, additional damages caused by contracted workers.

Additional Ratings:
Google Reviews: 4.4 stars based on 101 reviews.
BirdEye: Not specified.
Better Business Bureau (BBB): Not specified.
Total Lead Smart Rating: 7.5

Conclusion:
BMS CAT stands out as a reliable choice for water damage restoration services in Concord, NC, praised for their professionalism and effective service delivery. However, potential clients should take note of the mixed feedback, particularly regarding communication issues with certain project managers.

Member Since August 2024

Listing Id 215717

Contact Info

273 Executive Park Dr NE, Concord, NC 28025
(877) 485-5429
Lead Smart Rating :
7.5/10.0

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Listing location

273 Executive Park Dr NE, Concord, NC 28025

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Reviews

JamesHXN

2 months ago

I waited a few months to write the review. The low review is based on the extremely poor communication that came from the project manager, and the additional damage done to my house by some of their contracted workers. This includes breaking my water hose and trying to hide the fact, and spilling material on my front porch which will not come off – the vendor failed to lay down a basic drop cloth. So while the bathroom is fixed – after 6-months, the additional damage I now have to deal with is still a problem

Will Macklin

2 months ago

Courtesy, knowledgeable, and produce results

PhrontDoor

3 months ago

Excellent job restoring my place from water damage. They took care of everything.

Harish Reddy

3 months ago

Maria and Joanna did a pack out of my house. They did a great job in taking care of the items and BMS is very responsive to any queries

Carlton Clayton

3 months ago

Very professional team. Timely, efficient, expert. I’ve used them three times for major projects. Always more/better than I expected. Chris is an outstanding project manager.

Jessica Black

3 months ago

Recent storms brought us a leaky roof, and BMS CAT was responsive, timely, honest, and helpful. Ryan sorted us out quickly and made sure we were all taken care of, considering all of the options available to us and helping us make informed choices. Super trustworthy and would recommend BMS CAT with enthusiasm to anyone.

Rita Decker

4 months ago

Fast, professional service. Would definitely recommend.

Charles DeMay

4 months ago

They took care of my initial fire and water problem. They did FINE it was the insurance company that was the PROBLEM.🤔😳😵‍💫😮‍💨 …

Tim & Jackie Walker

5 months ago

BMS CAT is definately the company to contact if you need restoration services on your home as a result of storm & water damage. The teams that worked on our house were very professional, knowledgeable, thorough and very experienced. And all did beautiful work, whether it was the initial drying out period or the finishing touches. Ryan Stacey was our Project Coordinator, and what an awesome person he is! He is like a son to us now. Ryan handled everything for us so well and lessened our worries. I want to say great job to the initial team with Ryan. Sal (Project Manager) and his team, and Maria (Accounts Payable). Everyone was awesome! We highly, highly recommend BMS CAT !! Thank you again! Tim & Jackie Walker

Yciel Escarcha

5 months ago

Glad we chose this contractor. Very professional and coordinates with their clients. Mr jose miron the project manager is there to answer if you have any concerns as well as mr tim foster the estimator. As well as the moving crew they are careful with your stuff when moving out and bringing it back