Overview:
Emergency Fire Services is a water damage restoration service located in New Hyde Park, NY. They specialize in responding to emergencies, particularly related to fire damage, and provide extensive restoration and cleanup services to their clients.
Services Provided:
– Water damage restoration
– Fire damage restoration
– Smoke damage cleanup
– Contents salvage and storage
– Insurance claim assistance
Hours of Operation:
Monday to Friday 9 AM to 5 PM
Contact Information:
Phone: (516) 460-8082
Website: https://www.efsrestore.com/?utm_source=gmb&utm_medium=referral
Customer Reviews and Sentiment:
Emergency Fire Services has received a 4.5-star rating based on 33 reviews.
Positive feedback emphasizes their professionalism, responsiveness, and effective restoration services. Customers appreciate the dedication of the staff and the personal touch they provide in stressful situations.
Examples of positive reviews include:
“Excellent service, very professional & highly recommended.” – Fernanda Friedrich
“They made this project feel so personal and did everything they could.” – Jessica Flores
“Saved the day!” – Carmen Boyle
Negative feedback highlights issues with aggressive sales tactics and perceived unethical practices during emergencies. Some customers reported feeling pressured into contracts, and there were claims of missing items and overcharging.
Examples of negative reviews include:
“Pressure my elderly mother into signing a contract while her house was still burning!” – Steve Johnson
“The means in which the business was obtained was very predatory and unethical.” – Louis Soto
Review Summary:
Positive Sentiments: Professionalism, quality of work, effective communication, helpful in navigating insurance claims.
Negative Sentiments: Aggressive sales tactics, feelings of pressure during emergencies, some complaints about missing belongings.
Additional Ratings:
BirdEye: 4.5 stars based on 33 reviews indicating a strong overall customer satisfaction with some concerns.
Better Business Bureau (BBB): Profile available but no accreditation noted. Overall sentiment with mixed reviews regarding business practices.
Total Lead Smart Rating: 7.2
Conclusion:
Emergency Fire Services is recognized for its quality restoration services and compassionate approach in dealing with difficult situations. However, potential clients should consider the mixed reviews and awareness of their aggressive sales tactics before engaging their services.
Member Since August 2024
Listing Id 223845