Paul Davis Restoration of Northern New Mexico

Bill Jones

a month ago

Started hauling out contents immediately. Still have no idea when the placed can be put back together.

Rick Light

2 months ago

The workers from Paul Davis Restoration did very high quality work, showed care and consideration to us, cleaned up their mess, and were easy to work with. I’m definitely a happy customer.

JD Wildman M

9 months ago

Patrick is a masterful leader.

Rosy Enriquez

10 months ago

They need to talk to their employees or have them load a dash cam. since one caused a collision with a minor this year. Every time I encounter a vehicle from your company, they run the red traffic lights and do not respect the signs.

Sean Terheyden

a year ago

Company is non-responsive. They either don’t want the business or lack the resources or professionalism. We contacted them two different times for two different homes we own in the area. The first time, they came out, promised an estimate, and then never delivered. We never heard back from them. At another property, several months later we had an emergency damage that required immediate care. Once again, they came out, and this time provided an estimate. The work was for over $20,000. When I asked when they could begin to work, they gave a vague answer. I attempted to communicate over the next week or so and then they never followed up or communicated again about performing the work. Waste of time! We own several homes in Taos, so it’s a shame that they don’t have their act together.

Mary Mc

a year ago

The condensation pipe to our furnace worked its way loose (very poor design) inside our mechanical closet in the garage. We didn’t notice the leak until water made its way outside of the closet. The wooden platform that the furnace sits on was completely soaked and mold was starting to develop. We had an estimator out within a couple of days. This was critical, because my husband has a serious health condition that was declining. Managing a repair project on top of his daily care was not something I needed. I mentioned that I was able to self pay to get things moving but I would most likely submit a claim to Progressive Insurance once I received the estimate. I did not want to waste time in getting started. Nothing was mentioned about checking to see which insurance companies PD accepted and since Progressive is a larger insurer I didn’t think there’d be a problem. I did not find out that they don’t deal with Progressive directly until the project was completed. They did help submit the documentation Progressive needed (photos, report) after my agent asked them to do so. I was very fortunate in having Dominic assigned to my project for remediation and restoration. Extremely professional and he took the time to understand my home situation, was empathetic, (as their national commercials claim) and reassured me that he would take the utmost care in correcting the situation. He explained each step in clear, easy to understand detail and delivered on everything he promised. At the end of each day, the garage was cleaned up and swept. You’d never know work was being done. He epitomizes the level of service Paul Davis claims to provide. Dominic is the one who earned the 5 star rating for Paul Davis-Santa Fe.

Carrie Montoya

3 years ago

Not pleased. Called 3 times for information and paperwork regarding previous work done on my house. Never did get what I requested or even a call back.

Nathan Sharp

3 years ago

The gentleman I spoke with said he would not send out someone to give me an estimate unless I already had an insurance claim under way, when I explained I may just want to pay out of pocket, he did not care.

Daniel Rios

4 years ago

They dealt with State Farm directly the process was pretty simple

john rodriguez

4 years ago

My rental property in pecos had a water line break they showed up pretty quick. Very knowledgeable