STOP Restoration

Overview:
STOP Restoration is a water damage restoration service located in Albuquerque, NM. The company specializes in restoring properties affected by water damage, providing prompt and professional services to assist customers during such emergencies.

Services Provided:
Water damage restoration, emergency response, customer support, professional evaluations, consultation, and ongoing updates throughout the restoration process.

Hours of Operation:
Monday to Saturday 8 AM to 6 PM

Contact Information:
Phone: (505) 892-3112
Website: https://www.stoprestoration.com/albuquerque/?utm_campaign=gmb

Customer Reviews and Sentiment:
STOP Restoration has garnered a mixed sentiment from its 142 reviews with an overall rating of 4.6 stars.

Positive feedback highlights exceptional customer service, professionalism, promptness, and quality work. Customers have emphasized effective communication and the company’s responsiveness to emergencies.

Examples of positive reviews include:
“STOP restoration is hands down the best restoration company that I have ever worked with. They are prompt and courteous.” – Sarah Whitling
“Excellent communication by all staff and all personnel I interfaced with exhibited professional, patient and courteous behavior.” – Manny Garcia

However, there are notable complaints regarding professionalism, particularly from a dissatisfied customer who experienced unprofessional conduct from the owner, leading to discomfort during their service experience.

Negative sentiments include:
“The workers who came were not welcoming, kind or compassionate.” – Jocelynn Torres
“He threatened us with putting a lien on our property.” – Jocelynn Torres

Review Summary:
Positive Sentiments: Exceptional customer service, professionalism, promptness, effective communication, and high-quality work.
Negative Sentiments: Incidents of unprofessional behavior, uncomfortable customer interactions, and communication issues with the owner.

Additional Ratings:
BirdEye: 4.6 stars based on 142 reviews, showcasing a generally positive trend despite some issues.
Better Business Bureau (BBB): The business has a profile and is not accredited with a rating of NR (No Rating).

Total Lead Smart Rating: 7.8

Conclusion:
STOP Restoration presents a solid option for water damage restoration services in Albuquerque, NM, being well-regarded for their professionalism and effective communication. However, potential customers should be aware of the mixed reviews concerning customer interactions and professionalism before making a decision.