Emergency Restoration Experts (ERX – Las Vegas)

Rusty Hills

a day ago

Jorge Miranda and his entire crew were SPOT ON and on the scene with hours, not days! Jorge is in charge of DEMO. The next day my bathroom was DEMO’d. Great work from him and his crew! Would recommend to anyone with water problem! Gerard Hills

Gwendolyn Trevillison

a week ago

The work crew team and Mitigation team was very honest and professional, Mitigation team help me fight with my homeowner insurance company to get the approval to fixed my master bathroom. I will recommend this company.

Purdy Healthy

4 weeks ago

Their service was phenomenal. A pipe burst under my sink. Boss Plumbing came out to fix the leak and then referred me to EMR Experts. Jorge, from EMR Experts was available, efficient, and very thorough walking me through the process. I appreciate such wonderful service and would HIGHLY recommend their services to any homeowner or property manager in need. ¡Mil gracias!

Michael Gonzalez

2 months ago

Jorge was a great help to us during our mitigation process. Our mom and I are very grateful for him guiding us through everything.

Pamela Finley

2 months ago

Jorge Miranda is great to work with, explains each step of work being completed. Returns your call and makes sure all your questions are answered.

Russell Szabados_5-pin DIN

2 months ago

We had a leak under our kitchen sink and our plumber recommended checking for mold damage since the house is over 30 years old. ERX – Las Vegas handled the pack out of furniture, the whole prep and check for mold (we were found to be mold free) and the subsequent pack back of our things, including my prized vinyl record collection. Everyone involved did a great job, whether they were ERX employees or subcontractors. They were on time, easy to speak to and friendly. We were specifically impressed with Veronica’s help in scheduling and Nikki & Lydia’s work doing the pack back: putting our furniture back in place, restocking the kitchen, they took great care of our pet’s cremated remains and put my record collection back together just right. Thank you! I highly recommend ERX – Las Vegas.

Sharon Dahlen

2 months ago

Very professional! Work was completed in a timely manner and workers were courteous and friendly.

V

3 months ago

Jacky our mitigation coordinator was very helpful and definitely made this process smooth. I appreciate all the help. Thank you again

LaNesha Colston

8 months ago

It has now been 9 weeks and we are still waiting for a date to get our utility sink reinstalled. Mitigation was swift, 1 day to be exact. Walls demolished, cabinets and sinks removed, insurance claim filed. Week #6 insulation, walls,trim reinstalled, week #7 cabinets complete, week #8 we finally get water back in our downstairs bathroom sink ( yaaaay no longer a biohazard). Week # 9: 2 calls to site Supervisor, 2 calls to the office and we are still waiting for a date to complete the job. I wish I would have done a bit more research and comparison with other companies but now I’m stuck waiting. Sales Rep Chris was stellar ( of course), Admin in Mitigation and Repair was standard( Jasmin and Alejandra), sub contractors work was great, Site Supervisor ( Guillermo) was careless and kept putting stuff off on his Manager, rarely returned calls or answered his phone and when we did get a response it was “ he has no control over subcontractors and when they call and schedule”. Hopefully, our home will be put back together before the New Year 🙁

Martin Salzer

11 months ago

Sorry for this long review, but this company must be stopped from their dishonest and fraudulent practices. There are two companies acting as one. Dolphin Properties Inc DBA Emergency Restoration – License #0040236. Principal – Christopher Lee Anderson – President. On Saturday night, 10/22/22, my wife noticed that we had no hot water. I went out to the garage and found the water heater was leaking. I shut off the feed valve and dried up the water that was sitting on top of the water heater platform. Once I dried up all the water, with the water pressure off, the water heater stopped leaking. I have a home warranty, so I contacted them on Sunday 10/23/22 and filed a claim. They set up an appointment with a company called Advanced Home Services, LLC. A technician named Dustin arrived at 1-PM on Monday 10/24/22, and said that he would set everything up. A short time later (on the same day), Jorge Villa from Emergency Restoration Experts (ERX) arrived at our house, and explained everything. I asked him why we needed restoration & repairs since there was no damage to anything except the drywall top of the water heater platform. He said they could not guarantee a final approval from the inspector, without the restoration services. Jorge offered a $1,000 discount to assist with our insurance deductible. Emergency Restoration Experts-We received a “Mitigation” invoice from Greg Anderson for $3,466.06. That was for “emergency” mitigation and containment in the garage and in an adjoining bedroom in the house. As I said above, the only place that was wet was the top on the water heater platform. The garage floor was dry, the adjacent walls were dry, and the adjoining bedroom walls and floor were dry. In fact, the concrete slab floor of the bedroom and the rest of the house is about 3-4 inches higher than the concrete garage floor where the water heater platform sat, so any water that could have hit the garage floor, could not possibly seep into the bedroom floor. Dolphin Properties-The “Repairs” invoice from Dylan Anderson was $5,149.74. Once again, none of these repairs were necessary because everything was dry. Also, there were several very large line item expenses for work that was never done. The $5,149.74 invoice for repairs was sent to our insurance company. However, the total invoicing to us was for $4,149.74. The $1,000 difference was supposed to be to help us with our insurance deductible. However, our insurance company never saw the $4,194.74 invoice. They only received the higher invoice. I don’t think that’s legal and my lawyer and the insurance adjuster both agree. In fact, in an email exchange with Project Manager Greg Anderson, he said, “…we would never charge your insurance company for something and refund you for it. That is considered insurance fraud…” But, that’s exactly what they did. If we had known at the time that the $1,000 discount was to be provided by the insurance company without their knowledge, we never would have agreed to that. Before the mitigation team left, they hooked up the new water heater so we would have hot water until the Repair team came. When the Repair team came to do the repairs, they removed the newly installed water heater, and then stopped working. We were then called into the garage and told by the supervisor, that they would not continue working until we gave them a check for $3,649.74. Four men actually left the garage and went out and stood by the curb until we handed over the check. After the work was done, the project manager realized how much of the work was never done, and reimbursed us ~ $1,300. By the way, our home warranty completely paid for the cost of replacing the water heater, so technically, this should not have cost us or our insurance company anything. I filed a complaint with the Nevada State Contractors Board. After that, I received a phone call from Jennifer Waggoner. They offered us $1,000 in return for us withdrawing our complaint with the Contractors Board. We are waiting for the Contractors Board hearing.