All American Repair Services, Inc.

Cassandra Nguyen

3 weeks ago

Unfortunately the experience with All American has been unsatisfactory. The company was quick to come and demolish half our kitchen due to a main pipe break. There is a severe lack of communication between the subcontractors, CM, estimators and the administrative office. There was never anyone who would take accountability for appointments or deadlines being missed or delayed. I was constantly reaching out to several people to get a timeframe of when parts of our kitchen could be repaired. Hector(CM), Adam(estimator), the “Cabinet Techs”, Hernan(the countertop contact) and Lorrie would just point fingers at one person or another as to why there was some kind of delay and error made. The only positive experience I had was with the painters who came and made sure they didn’t leave a mess and respected our home and safety of our young children. The cabinet techs left nails/wood shards wherever they were working and sawing. They even used the wrong sized nails(too short) when they installed the cabinets which we later had to have fixed along with other cabinet measurements issues with another company. I was made to feel like I didn’t know anything by their cabinet tech whom when I asked a question about the process he responded “I’m a professional and I know what I’m doing”. Their cabinet installer used a 2×4 as a filler and didn’t think I would notice that the cabinet wouldn’t be flushed and also tried to hide their mistake in making an end cabinet wall 0.5 inch short by filling in the grout on the floor. They did “repair” their flushed cabinet mistake in the pictures I posted and honestly I should have said these cabinets need to be redone but I was trying to be nice and just accept the way it was “fixed”. Their countertop installer was unresponsive and I had to constantly reach out to ask about possible material options. In the end we went with English Marble to do our countertop even though the wait was long they communicated everything each step of the way and they had someone help correct the cabinet techs errors from All American. Adam and Hector were both dishonest about saying the submitted paperwork to the insurance to have the water damage stucco repaired on the back of our home saying that the insurance company denied the request/quote. I spoke with our insurance company directly and they said they never received anything and I ended up getting another quote through Raptor painting which was submitted and immediately approved. Be aware this company will not take responsibility for any delays, lack of communication or errors in any timely matter. Anytime I reached out I would have to wait almost a week or more for issues to be resolved. I was patient with them our kitchen issues started mid January and by the beginning of March after not getting responses about when things would be completed and only the painting and cabinets had been done by this time we moved on with another company. We paid them in a timely matter as well. All American asked for half of the project costs upfront which we paid more than half for them to start working on the damages, we even tipped everyone who came and completed any work. We were reimbursed for the work they didn’t complete but no remorse or responsibility taken for the cabinet issues unfortunately. Their offer was we can have the cabinet techs come out almost a week later to resolve the issues after I had already explained the countertops were being installed. Thankfully English Marble and their team was able to help us finish the kitchen project. Please be aware if you choose to work with All American, which I don’t recommend that you will need to constantly ask them and be on top of them to get work completed and be firm about it.

TATYANA GOGOVA

3 months ago

The contractor company I chose was “All American”, which was sent by my insurance to work on my condo after a water heater broke above my condo and caused a severe flood. The teams were exceptional and the employees were very knowledgeable, particularly their flooring team. In under 2 months, they finished the entire water damage restoration project. They worked six days a week and kept me informed every step of the way. Ms. Lori and Ms. Vanessa were truly outstanding in their communication with me throughout the entire process.

John DeCicco

4 months ago

These guys were fast and efficient, and did a fabulous job, with an extensive repair. They were respectful of our home, and did an excellent clean-up. I would definitely recommend them, and would use them again.

Glenna Montgomery

5 months ago

Quick response, friendly workmen and good results. Would use for future projects.

Garrett Partain

8 months ago

Terrible company to do business with , they refuse to pay their supplies.

Emma Glasgow

8 months ago

The worst company to work with, not only do they have the worst customer service but they are piece of trash human beings who don’t pay their suppliers. if I could give them negative stars or even have their license revoked I 100% would. DO NOT DO WORK WITH THIS COMPANY UNDER ANY CIRCUMSTANCES.

Alizabeth Burge

8 months ago

DO NOT WORK WITH THIS COMPANY THEY ARE SCAMMERS. They don’t even deserve one star… This company cannot be trusted and needs to be pay for what they have done. Please stay away and do not do business with these people.

Zachary Gehner

8 months ago

I would not work with this company, they do not pay their suppliers.

Sandra Layton

11 months ago

This repair crew was so great! Also gave us tips on painting that was very helpful for us when we go to paint the other parts of our home. Great job guys!

Mike Landis

a year ago

From stucco patching , to knock down texturing, these guys blended perfectly