SERVPRO of Grand Island & Hastings in Grand Island, Nebraska 68803

SERVPRO of Grand Island & Hastings

4360 US-30 Ste C, Grand Island, NE 68803

4.9 (47 reviews)

Overview:
SERVPRO of Grand Island & Hastings is a water damage restoration service located in Grand Island, NE. The company specializes in restoring properties affected by water damage, providing efficient and effective solutions to ensure homes and businesses recover swiftly.

Services Provided:
– Water damage restoration
– Carpet cleaning
– Fire damage restoration
– Mold remediation

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (308) 210-2960
Website: https://www.servpro.com/locations/ne/servpro-of-grand-island-hastings?utm_medium=yext&utm_source=gmb

Customer Reviews and Sentiment:
SERVPRO of Grand Island & Hastings has received positive feedback with an impressive 4.9 stars based on 47 reviews.

Examples of positive reviews include:
“Don and Morgan blew me away! … They are so friendly!” – Rachel Zeiger
“Great company who cares about the quality of work they do.” – Courtney Gifford
“Morgan and Don did a great job! Communicated very well…” – Brad Klinginsmith

A complaint mentioned slow service and theft following a fire restoration job, leading to customer dissatisfaction.

Review Summary:
Positive Sentiments: Excellent quality of work, friendly and professional staff, effective communication, and willingness to help.
Negative Sentiments: Issues with service speed and a serious complaint regarding theft during a restoration job.

Additional Ratings:
BirdEye: 4.9 stars based on 47 reviews, showcasing significant customer satisfaction.
Better Business Bureau (BBB): The business has a profile but is not accredited with no rating available.

Total Lead Smart Rating: 8.2

Conclusion:
SERVPRO of Grand Island & Hastings stands out as a reputable choice for water damage restoration in Grand Island, NE, known for their professionalism and quality service. However, potential customers should be aware of the isolated negative feedback regarding service issues before making a decision.

Member Since August 2024

Listing Id 218576

Contact Info

4360 US-30 Ste C, Grand Island, NE 68803
(308) 210-2960
Lead Smart Rating :
8.2/10.0

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Listing location

4360 US-30 Ste C, Grand Island, NE 68803

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Reviews

Rachel Zeiger

3 months ago

Don and Morgan blew me away! I didn’t expect that they would be able to make my carpet look like new. I just wanted to see if it could be made livable. It had pet stains, spills, and an overwhelming odor. I called them and they were able to come out the next day. They agreed it was bad but they thought it may be salvageable. After several hours of their work I entered the room and it smelled delightful and looked like new carpet! I couldn’t believe it! You can tell that Morgan and Don take pride in what they do! They are so friendly! If I need help again I will call them immediately!

Courtney Gifford

4 months ago

Great company who cares about the quality of work they do.

Cheryl “Cheri” Tatro

4 months ago

The guys and gals did an amazing job. Would recommend them to anyone needing this type of service.

Brandon Thomas

11 months ago

Take my advice and chose a different company! They came into demo after a fire, they were extremely slow and stole from me after I lost everything. Their workers overfilled a dumster, the wind caught it and damaged my neighbors vehicle. After voicing my concerns nothing was done. The work was done poorly and not complete.

Brad Klinginsmith

a year ago

Morgan and Don did a great job! Communicated very well and explained everything step. Highly recommend them and their team.

Jillian Epley

a year ago

I have not yet needed to use ServPro but as a Realtor I have spoken to Jane several times in regards to the process of renovating after loss and feel so confident that if anything materially damaged a home, they would be the ones to get the job done. Her customer service has been extraordinary!

Caitlin Pavusa

a year ago

Highly recommend servpro the grand island crew was fantastic! They did a great job answering all my questions and eager to help us get back to everyday life!