SERVPRO of Downtown Omaha, Sarpy County and Omaha East

Pam Slack

a week ago

Wonderful service and very nice people. When my house flooded from the rain I called them and Chad sent the right people to give me the repairs I needed. My home is back together and I will recommend your service to my friends and family. Thank you again for the terrific service!

Mary Rager

4 weeks ago

Fast Friendly service after all the rain and tornado action in Omaha!!! I highly recommend Servpro!

Carol Hoekstra

a month ago

The ServPro team of Jesse Edwards, Chase and Jasmine did a great job. They were helpful, courteous, professional and did a superb job.

Kyle Kerger

a month ago

TLDR: DO NOT USE SERVPro, they will gouge you on price. Take a second and call local contractors who will do a better job for a better rate. My home was damaged during the flash flood at the end of May, while ServPro was responsive and out to my home before noon, the quality of work and communication regarding price was terrible. At no point was price communicated prior to their work, “we handle everything with insurance”. This was stated multiple times when I asked for upfront costs. Upon completion of damage deconstruction I was given a $10,000 bill that was marked OVERDUE the day it was sent to me. After asking for an itemized bill I was given a list of services rendered, without costs. I still went through the list and found extra tasks added on that ultimately didn’t need completed. For instance I was billed for water extraction (almost all water had receded through the floor drain), carpet cleaning, and carpet removal. The carpet was still wet after water had receded and was contaminated with Class III sewage water, the lead technician stated that all porous material was considered non-salvageable. I then brought up the fact that if it was non-salvageable why had time and resources been spent trying to clean the carpet. I was also billed for the walls being cleaned however I still had decorations on the wall that were not harmed. This means that either they sprayed the walls with my decorations damaging them or had not sprayed the full walls but were billing me for it. The was also still dirt and debris in alluvial patterns in my basement from where the water receded meaning they had not cleaned those areas at all. After expressing my concerns I was able to have the bill slightly reduced but still had to ask for it itemized. I was also told the carpet had to be cleaned to ensure no other areas were contaminated during removal. The distance it would have been taken through non-contaminated areas was 15 feet. I would have GLADLY paid for the best tarps money could buy to seal this area to protect it from contamination rather than the $3200 and three days to “clean” it. I ultimately had to go over the work they did myself with disinfectant again now out a week of time and roughly $8000 SERVPro’s model is seemingly built upon taking advantage of panicked clients whose homes are in a state of disaster and not thinking clearly. They then do mediocre work at drastically inflated prices in hopes that you will never ask to see itemized receipts and can charge your insurance what ever they want with zero questions asked. To compare their services with competitors, Lowe’ charges $200 a room to pull up ruined carpet, drywall, and trim. Disinfectant sprayers are incredibly affordable and can be done yourself or hired out to a local handy man for a much more reasonable fee. Regarding reconstruction SERVPro quoted me roughly $16,000 to get my home “like it never even happened”. Don’t do this. By calling local contractors I was able to re-fit my basement for less than half of what SERVPro quoted as the “going rate”.

Roger Wright

2 months ago

I had a kitchen sink water line break and leak into basement ceiling. Servpro came to my home in a timely manner and assesd the damage and delt with my homeowners insurance. Highly recommend Servpro for any issues

Peter Maier

2 months ago

Everyone we met and worked with is personable, professional, and very responsive! Thank you, ServPro

nicholas leinen

2 months ago

Our basement flooded due to a pipe freezing upstairs. Can’t speak highly enough about our experience working with Tanner. ServPro was quick to come in and get mold prevention measures put into place. We used Tanner and his team for the rebuild process as well and would highly recommend. They did great work and were very easy to work with!

Edelmira Daniella

2 months ago

A big thankyou to the whole team Specially Steffen ,Chance,and Jesse .I had a water loss ,and as a first time home owner I had no clue what to do or where to start. They made it super easy for me to navigate through the whole process . Couldn’t have picked a better company to have went with.:) Definitely sending people your way ❤️ 🙏

Kathleen Penkert

4 months ago

Servpro is a wonderful service since they will come in an hurry and get the job done! We have used them 3 times and each visit was excellent.

Zach D. Wellman (Public Properties)

5 months ago

They were very professional and were on site in a matter of hours. Taylor U and Jason H were great to work with!