Rainbow International of Helena in Helena-MT, Montana 59601

Rainbow International of Helena

2900 N Roberts St Ste 2, Helena, MT 59601

4.4 (13 reviews)

Overview:
Rainbow International of Helena is a water damage restoration service located in Helena, Montana. The company specializes in restoring properties affected by water damage and providing excellent customer service.

Services Provided:
Water damage restoration, carpet cleaning, fire damage restoration, customer service, and emergency response.

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (406) 442-1923
Website: www.rainbowrestores.com/helena?cid=LSTL_RBW000202&utm_source=gmb&utm_campaign=local&utm_medium=organic

Customer Reviews and Sentiment:
Rainbow International of Helena has received a mix of positive and negative reviews across various platforms:

Google Reviews: 4.4 stars based on 13 reviews.

Positive feedback emphasizes the company’s quick turnaround, professionalism, and quality of service. Customers have highlighted the effective restoration work, especially regarding carpet cleaning and assistance after damages.

Examples of positive reviews include:
“Great customer service, job was completed quickly and very professional.” – Emily Lewis
“Denise was able to get me scheduled last minute and Justin did an amazing job!” – Sarah Teague

Negative sentiments are primarily related to poor communication and delays in service, resulting in customer dissatisfaction.

Examples of negative reviews include:
“No record of us and no availability until at least the New Year. Very disappointing.” – Stephen Hamilton
“I contacted Rainbow to begin mitigation. They did not start work and did not return my call.” – Laurie Foster

Review Summary:
Positive Sentiments: Quick service, professional staff, effective restoration work, strong customer service.
Negative Sentiments: Communication issues, service delays, unmet commitments.

Additional Ratings:
BirdEye: 4.4 stars based on 13 reviews, indicating a generally positive customer experience but with some recurring issues.
Total Lead Smart Rating: 7.5

Conclusion:
Rainbow International of Helena is recognized for its professional and effective water damage restoration services in Helena, MT. While many customers commend their quick service and quality work, potential clients should be mindful of the reported communication issues and service delays before proceeding.

Member Since August 2024

Listing Id 219101

Contact Info

2900 N Roberts St Ste 2, Helena, MT 59601
(406) 442-1923
Lead Smart Rating :
7.5/10.0

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Listing location

2900 N Roberts St Ste 2, Helena, MT 59601

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Reviews

Emily Lewis

3 months ago

Great customer service, job was completed quickly and very professional.

Stephen Hamilton

a year ago

We called on December 8th and made an appointment for the 29th for an apartment we are moving out of. Called back on the 28th to confirm the time and they have no record of us and no availability until at least the New Year. No time to book someone else at this point, so most likely going to lose our deposit. Very disappointing.

Sarah Teague

2 years ago

I want to thank Denise and Justin so much! Denise was able to get me scheduled last minute and Justin did an amazing job! The carpets were horribly stained and heavily exposed to cigarette smoke. Justin took his time and made sure to improve it so much. I can now safely walk on my floors without secondhand exposure to nicotine and made the whole place smell so much better! The stains will never be fully removed but he was able to improve the appearance 80%!! (No way to be more without buying new carpet!) Amazing job and I highly recommend Rainbow Restoration and especially Justin!

Toni

4 years ago

I had a pipe break which caused water damage, Jake and his team were amazing! They are trustworthy, and did an A+ job. Thank you!

Dr. Deb Jacobsen

4 years ago

Rick and his employees were compassionate and consistent in their work with me after my house fire. Rick also provided guidance and his expert opinions as I was struggling through choosing materials, furniture, colors, etc. in the rebuild and remodel process. I am grateful for their work on my behalf.

Laurie Foster

4 years ago

I was out of town and found out I had water in my basement. I contacted Rainbow on Tuesday to begin mitigation. They did not start work and did not return my call and finally called me the following Monday. I believe there was much damage from their inactivity. I called to talk to the owner thinking he would want to know and never received a call back. But I say thanks to ServPro!

April DeMaree

7 years ago

Excellent service and employer