SERVPRO of Aitkin, Carlton & West St. Louis Counties

Overview:
SERVPRO of Aitkin, Carlton & West St. Louis Counties is a water damage restoration service located in Grand Rapids, MN. They specialize in providing timely and effective solutions for water-related damages to residential and commercial properties.

Services Provided:
Water damage restoration, inspection, drying services, reconstruction preparation.

Hours of Operation:
Monday to Saturday, 8 AM to 5 PM.

Contact Information:
Phone: (218) 879-6141
Website: https://www.servpro.com/locations/mn/servpro-of-aitkin-carlton-west-st-louis-counties?utm_medium=yext&utm_source=gmb

Customer Reviews and Sentiment:
Google Reviews: 4.2 stars based on 5 reviews.

Positive feedback highlights the company’s quick response time and thorough work. Customers appreciated their immediate contact and effective restoration services.

Examples of positive reviews include:
“ServPro was called and responded within an hour. They did a thorough job of inspection, drying out and preparing for reconstruction.” – Terry Tilton
“Excellent job and immediate contact.” – Ruth Aijala

A complaint pointed to poor communication and delays in service time, leading to customer dissatisfaction.
“I was scheduled for service… but I was contacted and told they would not be here until sometime this afternoon because it was convenient for them to go elsewhere first.” – Tim Motschman

Review Summary:
Positive Sentiments: Quick response, thorough job, effective communication.
Negative Sentiments: Issues with service timeliness and communication.

Additional Ratings:
BirdEye: 4.2 stars based on 5 reviews, reflecting a trend of customer satisfaction with some concerns.
Total Lead Smart Rating: 6.5

Conclusion:
SERVPRO of Aitkin, Carlton & West St. Louis Counties appears to be a reliable choice for water damage restoration in Grand Rapids, MN, especially noted for their quick response times and thorough restoration services. However, potential customers should be aware of the mixed reviews regarding communication and timeliness before making a decision.