Overview:
DRT – Disaster Recovery Team is a water damage restoration service located in Westland, MI. They specialize in various restoration projects including basement renovations, mold inspections, and HVAC installations. The company is known for its professional and efficient service, quickly responding to urgent needs in the wake of water damage.
Services Provided:
– Water damage restoration
– Mold inspection and remediation
– HVAC installation and setup
– Basement renovations
– General restoration services
Hours of Operation:
Monday to Friday 8 AM to 6 PM
Contact Information:
Phone: (734) 955-5881
Website: http://www.drt.services/
Customer Reviews and Sentiment:
DRT – Disaster Recovery Team has received favorable feedback overall, with a rating of 4.6 stars based on 23 reviews.
Positive feedback emphasizes the company’s commitment to quality workmanship, professionalism, and efficiency. Customers often highlight notable experiences with specific staff members, particularly mentioning the owner, Alonzo Wallace, for his expertise and attention to detail.
Examples of positive reviews include:
“Alonzo is a man of integrity and character… the job was well done and they left the house clean” – Don Sweet
“Alonzo provided great service… Affordable in comparison to many other companies” – Rodney Reynolds
“DRT was there when I needed them! They cleaned up a huge mess and fixed everything perfect!” – Kevin Hatmaker
On the other hand, there has been criticism regarding communication, with one review describing a lack of professionalism and threatening messages, which significantly impacted customer perception.
Negative feedback is represented by:
“I would not recommend. The finish work is rough” – Elaine Krupp-Tyre
“His attention to detail is evident… yet I was left needing to redo my bathroom floor” – Elaine Krupp-Tyre
Review Summary:
Positive Sentiments: High-quality workmanship, professionalism, prompt service, effective communication, good cleaning practices, and dependable service.
Negative Sentiments: Issues with customer communication and some dissatisfaction with finish work quality.
Additional Ratings:
BirdEye: 4.6 stars based on 23 reviews, indicating strong customer satisfaction.
Better Business Bureau (BBB): The business is not accredited but shows a positive rating history with no recent complaints noted.
Total Lead Smart Rating: 8.2
Conclusion:
DRT – Disaster Recovery Team is a reliable option for water damage restoration services in Westland, MI, recognized for their quality workmanship and quick response times. However, potential clients should consider the mixed feedback regarding customer service and professional communication.
Member Since August 2024
Listing Id 230527