Doan Restoration of Michigan in Troy-MI, Michigan 48084

Doan Restoration of Michigan

1896 Thunderbird St, Troy, MI 48084

5 (83 reviews)

Overview:
Doan Restoration of Michigan is a water damage restoration service located in Troy, MI. The company specializes in providing timely and professional assistance to homeowners dealing with water damage, fire damage, and related issues, ensuring a quick and efficient recovery process.

Services Provided:
– Water damage restoration
– Fire damage restoration
– Mold remediation
– Emergency response services
– Insurance claim assistance
– Equipment setup and damage assessment

Hours of Operation:
Monday to Friday 8 AM to 6 PM
Closed on Saturdays and Sundays.

Contact Information:
Phone: (586) 299-1797
Website: https://doanrestorationmi.com/

Customer Reviews and Sentiment:
Doan Restoration of Michigan has garnered excellent reviews, achieving a high rating of 5.0 stars based on 83 reviews.

Positive feedback emphasizes the company’s professionalism, prompt response, and exceptional customer service. Customers have frequently praised the team’s efficiency and their ability to guide them through the restoration process.

Examples of positive reviews include:
“I cannot recommend Doan enough. They were able to be at our place within an hour… Their kindness, promptness, and professionalism has been beyond appreciated” – Nicole Cook
“Best I have ever seen! Handled everything with ease and explained the process…” – Carolyn Johnson

A negative review noted an issue with communication, stating “Get ahold,” but this was a single instance amid overwhelmingly positive feedback.

Review Summary:
Positive Sentiments: Exceptional responsiveness, professionalism, effective communication, customer care, and efficient service.
Negative Sentiments: Communication difficulties in isolated cases.

Additional Ratings:
Total Lead Smart Rating: 9.5/10
This rating reflects high customer satisfaction, quality of services, and the overwhelmingly positive feedback noted across multiple reviews. The minor communication issue mentioned in one review does not significantly impact the overall impression of the company.

Conclusion:
Doan Restoration of Michigan is recognized as a highly reliable and professional choice for water and fire damage restoration in Troy, MI. Their prompt response, customer-centric approach, and expertise set them apart, making them a top recommendation for homeowners facing such emergencies.

Member Since August 2024

Listing Id 229583

Contact Info

1896 Thunderbird St, Troy, MI 48084
(586) 299-1797
Lead Smart Rating :
9.5/10.0

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Listing location

1896 Thunderbird St, Troy, MI 48084

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Reviews

Nicole Cook

3 days ago

I cannot recommend Doan enough. After our home was flooded on a saturday evening, we contacted several restoration service pros in the area – NO ONE was available to come to us for a few days. Doan, specifically, stefanie and mike were able to be at our place within an hour. They helped and continue to help immensely. They set up all of the equipment, began assessment, took photographs, and work directly with insurance. Doan, stefanie’s, and mike’s kindness, promptness, professionalism, and efficiency has been beyond appreciated during a difficult time. They are truly pros and have been life savers. I was given the manangers direct phone number and was able to be in touch with him on a sunday morning to get things sorted out – you can tell they know what they are doing and explain everything with knowledge. The following day the demolition was able to be started and they continue to put me in contact with the right people for the next steps. As a first time home owner their guidance and help has been excellent. Thank you Doan!

Samantha Peck

2 months ago

High my recommend using this company! You’ll be taken care of from start to finish, their staff truly cares about you and it shows in their communication and service.

carolyn Johnson

2 months ago

I had a hot water tank ruptured chad came out and got the mitigation handled and Jake with American packout handled the pack out Best I have ever seen! Handled everything with ease and explained the process on how this all worked! Would recommend it 100% to everyone!

Marcus Roundfield

2 months ago

Definitely recommend

Douglas Michael

3 months ago

Doan restoration was able to show up to contain fire damage less than an hour after it occurred, mitigating the damage and allowing us to save many things inside. Chad in particular was extremely helpful and even provided room by room testing to assess the extent of the smoke damage. Furthermore, when the contractor who started the fire refused to cover the cost and ghosted both myself and Doan, Chad stepped in to help get my wife and I back in our house at an affordable rate despite the cost to him and his business. You don’t see that much anymore and I can’t understate the respect I have for his assistance!

Alexa

3 months ago

Simply amazing!!! Doan has been absolutely perfect and helped me so much!! They ensured I’d get connected to companies that would help me! Even the packout company was extremely helpful in making me feel heard, faught for and overall relieved during my stressful times!

Amiya Gutch

a year ago

I had a small fire in my oven, well I shouldn’t say small because I had ALOT of smoke damage. I was freaking out because I really never had to deal with anything like this before. I was put in touch with Becky and she dispatched her team and I was able to make an insurance claim so I didn’t have to come out of pocket. The process was as painless as it could possibly be and Becky didn’t get annoyed with all my questions, and I had ALOT! Thank you Becky!

Carol Traskal

a year ago

Nothing but a great experience with this company! Responsive, on time, kind, and professional. Overall great experience and would highly recommend to friends and family.

mav Dominic

a year ago

Get ahold

Jessa lou

a year ago

friendly and sufficient