ServiceMaster Grand Rapids in Grand Rapids, Michigan 49507

ServiceMaster Grand Rapids

2017 Calvin Ave SE, Grand Rapids, MI 49507

4.7 (38 reviews)

Overview:
ServiceMaster Grand Rapids is a prominent water damage restoration service located in Grand Rapids, MI. The company specializes in addressing various water damage issues and employs a team of professionals dedicated to restoring homes and ensuring customer satisfaction.

Services Provided:
– Water damage restoration
– Mold remediation
– Smoke damage restoration
– Prompt response to leaks and water issues
– Efficient cleanup services

Hours of Operation:
Monday to Saturday: 8 AM to 6 PM
Closed on Sundays

Contact Information:
Phone: (616) 988-4357
Website: https://www.servicemastergrandrapids.com/

Customer Reviews and Sentiment:
ServiceMaster Grand Rapids has received high ratings across various platforms:
Google Reviews: 4.7 stars based on 38 reviews.

Positive feedback emphasizes the company’s prompt, professional service, effective communication, and quality of work. Customers highlight the friendly and helpful demeanor of the team, especially during stressful situations like water damage.

Examples of positive reviews include:
“Top notch company! Highest quality clean up crew kept me informed every step.” – Tedd Van Solkema
“I couldn’t be happier! Thank you for making a miserable time dealing with water, mold, and smoke damage, much more pleasant.” – Rosemary Mills
“They went above and beyond on multiple occasions to remedy our situation quickly and efficiently.” – Jason Gust

The negative sentiment is minimal, with one review highlighting dissatisfaction; however, this appears to be an outlier in an otherwise positive feedback landscape.

Review Summary:
Positive Sentiments: Professionalism, prompt service, effective communication, quality workmanship, and friendly staff.
Negative Sentiments: Isolated dissatisfaction; no major recurring complaints noted.

Additional Ratings:
BirdEye: 4.7 stars based on 38 reviews, echoing the positive sentiments of customer satisfaction.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). No complaints have been reported in the last three years.
Total Lead Smart Rating: 9.0

Conclusion:
ServiceMaster Grand Rapids is a highly-rated choice for water damage restoration services in Grand Rapids, MI. The company is praised for its professionalism and quality of work, making it a reliable option for customers dealing with water-related issues. The overwhelmingly positive reviews, combined with a responsive team, suggest a strong commitment to customer satisfaction.

Member Since August 2024

Listing Id 218640

Contact Info

2017 Calvin Ave SE, Grand Rapids, MI 49507
(616) 988-4357
Lead Smart Rating :
9.0/10.0

Get A Quote Claim

Listing location

2017 Calvin Ave SE, Grand Rapids, MI 49507

Get Direction

Reviews

Mark

a month ago

Jermaine Grice was very helpful and prompt over Memorial Day weekend with the water damage I had in my basement. he was very helpful and answering all the questions I had I recommend Servicemaster

Tedd Van Solkema

3 months ago

Top notch company! Highest quality clean up crew kept me informed every step. Highly recommended!

David G

4 months ago

I had an excellent experience dealing with Tony and Luke when they came out to evaluate my home. Very professional and polite while they got their job done. I would highly recommend these guys!!

Rosemary Mills

5 months ago

I am overjoyed with the beautiful, professional job Brian’s ServiceMaster performed on my home. I am a perfectionist, and they nailed it. Brian, Tony, George, Chris, Jamaine, Bret, Aaron, Dave, and John were all very personable and a joy to have in my home working. Danielle, in the office, always kept me informed when the guys were coming and what they would be working on. They were efficient and always in the time range I was given. I couldn’t be happier! Thank you for making a miserable time dealing with water, mold, and smoke damage, much more pleasant, and at the end of the project, my home is beautiful again.

Deborah Ankney

6 months ago

We had a leak into our basement causing a room to be completely redone. Brian and his exceptional team get 5 stars++++. They were always prompt, courteous, great communication, and exceptional work and care. Their employees, Antonio Carrano, Jorge Cerrato, and all the rest of them went above and beyond. We would highly recommend them!!

Jason Gust

6 months ago

Brian and his team were extremely prompt and professional throughout the entire process for our restoration. They went above and beyond on multiple occasions to remedy our situation quickly and efficiently.

Christine Paul

a year ago

They were timely and friendly!

Edward Dixon

a year ago

Awesome job. The team came out for the basement, they worked hard and were amazing ambassadors of the company. They deserve a bonus or at least a 12 pack. Thank you very much for the hard work.

Lisa Pfotenhauer

3 years ago

The team was friendly and professional, did a good job cleaning up my water damaged basement after a pipe burst and getting everything that needed to be removed out of there, and the moisture taken care of. The were there the day that I contacted them and worked efficiently. I hope I never need there services again, but if I do I will be calling them again!

James Kenyon

3 years ago

Service master was quick to respond, professional, hard working, friendly, and thorough. I highly recommend them.