SERVPRO of Carleton/Maybee in Flat Rock, Michigan 48134

SERVPRO of Carleton/Maybee

27903 Cooke St, Flat Rock, MI 48134

4.1 (27 reviews)

Overview:
SERVPRO of Carleton/Maybee is a water damage restoration service located in Flat Rock, MI. The company specializes in addressing water damage issues, providing prompt and professional services in emergencies, such as floods.

Services Provided:
– Water damage restoration
– Emergency restoration services
– Professional and courteous staff
– Problem-solving assistance

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (734) 299-7006
Website: https://www.servpro.com/locations/mi/servpro-of-carleton-maybee?utm_medium=yext&utm_source=gmb

Customer Reviews and Sentiment:
SERVPRO of Carleton/Maybee has a rating of 4.1 stars based on 27 reviews.

Positive feedback emphasizes the professionalism, quick response times, and friendly staff who go above and beyond for their customers.

Examples of positive reviews include:
“Friendly and caring staff… went above and beyond to help me.” – Jesse Gelbaugh
“Very quick service! The entire staff… were very knowledgeable and professional.” – aaron suzore
“The staff at ServPro was excellent… they went above and beyond to help us.” – Stella Lamb

Negative feedback refers to customer service issues and delays in service.
“I can’t say how their actual service is because I never got that far… I went elsewhere.” – Margaret Hill
“Horrible impatient drivers with really bad attitude.” – Natalie Podpora

Review Summary:
Positive Sentiments: Professionalism, friendly service, quick response, thorough and caring staff.
Negative Sentiments: Issues with communication, delays in service.

Additional Ratings:
BirdEye: 4.1 stars based on 27 reviews, consistent with customer satisfaction and some criticisms.
Better Business Bureau (BBB): Not accredited, with a rating of NR (No Rating) based on incomplete information. No complaints noted in the last three years.
Total Lead Smart Rating: 7.3

Conclusion:
SERVPRO of Carleton/Maybee is a reputable choice for water damage restoration services in Flat Rock, MI, particularly noted for their quick response and professional staff. However, potential customers should be mindful of occasional service delays and mixed experiences regarding customer interactions.

Member Since August 2024

Listing Id 217460

Contact Info

27903 Cooke St, Flat Rock, MI 48134
(734) 299-7006
Lead Smart Rating :
7.3/10.0

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27903 Cooke St, Flat Rock, MI 48134

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Reviews

Paul Plaza

a month ago

We have had our windows for 20 years and are very pleased with them.

Natalie Podpora

a month ago

Horrible impatient drivers with really bad attitude.

Jesse Gelbaugh

2 months ago

Friendly and caring staff. Went above and beyond to help me with figuring out the root cause of my problem as well.

aaron suzore

5 months ago

Very quick service! The entire staff from the office to the boots on the ground were very knowledgeable and professional.

Ron Bolster

7 months ago

They did a good job. Courteous and thorough.

Stella Lamb

10 months ago

The staff at ServPro was excellent. April, Renea and Kevin worked closely with us during Michigan’s recent flood in Aug 24. They sent a very professional, courtesy, kind and friendly staff. They went above and beyond to help us. As we are a elderly couple. I was so amazed at the work. And I would recommend them to anyone that has a flood in their basement. I can’t say enough about how wonderful they were. Stay safe. Take care to all of the staff. Thanks again, Stella Lamb

Margaret Hill

11 months ago

I can’t say how their actual service is because I never got that far. It almost two weeks after I called for the first available appointment for someone to come out look at the property give a quote. After that it was over a week and I still hadn’t received one. So I went elsewhere.

Jessica Lucas

a year ago

WOW! Professional, friendly, and quick. We had raw sewage in our basement due to broken floor drains. These guys showed up and did everything. They brought a dumpster for all of our destroyed property AND hauled it all out! All we had to do was tell them what to launch. We hope to never require their service again but if ever we do they will be the only ones we call and I will recommend them to everyone I know!! Fast, professional, friendly, and efficient

Rita Diaz

a year ago

The men who worked on my house were very kind and handled everything with genuine care! Absolutely amazing!!

lisa bruce

a year ago

Team was very responsive and professional. Took time to explain the process. Very quick and knowledgeable.