SERVPRO of Birmingham, Troy in Birmingham-MI, Michigan 48009

SERVPRO of Birmingham, Troy

280 N Old Woodward Ave Suite 100, Birmingham, MI 48009

4.7 (23 reviews)

Overview:
SERVPRO of Birmingham, Troy is a water damage restoration service located in Birmingham, MI. The company specializes in providing professional assistance for water damage and mold issues, particularly in the aftermath of storms and flooding.

Services Provided:
– Water damage restoration
– Mold remediation
– Temporary repairs for storm damage
– Cleaning services

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (248) 439-1160
Website: https://www.servpro.com/locations/mi/servpro-of-birmingham-troy

Customer Reviews and Sentiment:
SERVPRO of Birmingham, Troy has a strong rating of 4.7 stars based on 23 reviews.

Positive feedback highlights the professionalism, efficiency, and thoroughness of the staff. Customers appreciated quick responses and effective service during emergencies.

Examples of positive reviews include:
“ServPro got the wood off the roof & taken away… eagerly anticipating finalizing arrangements to have it fixed ‘as good as new'” – R. Lasker
“Very Professional Service that was quick and efficient… highly recommended” – Maria Amesse
“Austin and Tyler are lifesavers… highly recommend!” – Abraham Kassa

Negative sentiments include concerns about management and pricing.
“I was disappointed that they didn’t do the type of cleaning that I thought… feel like they did not move anything” – Stacy Harvey.
“7 days after I received the invoice, they threatened to put a lien on my property” – Donald Milton III.

Review Summary:
Positive Sentiments: Professionalism, quick response, thorough service, effective damage mitigation, and highly recommended staff.
Negative Sentiments: Management issues, unclear pricing, and dissatisfaction with cleaning services.

Additional Ratings:
BirdEye: 4.7 stars based on 23 reviews, consistent with customer satisfaction reflected in multiple reviews.
Total Lead Smart Rating: 7.5/10

Conclusion:
SERVPRO of Birmingham, Troy is a reliable choice for water damage restoration services in Birmingham, MI, renowned for their professional approach and quick response during emergencies. However, potential customers should also consider the mixed feedback regarding management and pricing to make an informed decision.

Member Since August 2024

Listing Id 213560

Contact Info

280 N Old Woodward Ave Suite 100, Birmingham, MI 48009
(248) 439-1160
Lead Smart Rating :
7.5/10.0

Get A Quote Claim

Listing location

280 N Old Woodward Ave Suite 100, Birmingham, MI 48009

Get Direction

Reviews

R. Lasker

16 hours ago

To date everything has been AOK with ServPro. (I only say “to date” because we’re not through the process, yet.) When the storm hit, things around here went pretty much haywire. Trees were broken or uprooted everywhere. Large tree limbs (at least a foot in diameter near the “base”) fell on my house. ServPro got the wood off the roof & taken away, and had someone to patch (temporarily) the damage, too. I’m eagerly anticipating finalizing arrangements to have it fixed “as good as new” (& permanently).

Maria Amesse

3 weeks ago

Very Professional Service that was quick and efficient in assisting in my water damage issues/ mold highly recommended…have given their contact information to others… definitely will use in the future if ever needed.. thank you so much!

MaryAnn Farrell

a month ago

I do not want to have my review attributed to me. I was very dissatisfied with management. Workers were EXCELLENT! Above ratings are for workers ONLY!

Stacy Harvey

a month ago

I was disappointed that they didn’t do the type of cleaning that I thought that they were good for. Especially in the areas that had the most bacteria and sewage. Like the tile area. I feel I paid way too much money for the job that they did, Which was mostly mopping. So I still feel my basement is full of bacteria In all the areas where the tiles are. So I feel like they did not move anything, when I was told that they would move things to clean under and put back, like the washer, dryer & freezer . . .

Rita Milton

a month ago

We are So Grateful For Austin and Tyler and The Professional and Caring Job That was Completed. We will Continue to Tell This To Anyone Who Needs a Professional Job Done! We would Ask for Austin and Tyler as They Did an Excellent Job For Us. Thank You Both Once Again Rita Milton 😊 …

Donald Milton III

2 months ago

After getting things worked out with my insurance company I asked for a final invoice and a payment portal. They don’t have an online payment portal, just a slip to hand write your credit card information and snail mail it in. 7 days after I received the invoice, Cody Michael sent me a threatening email saying they were putting a lien on my property. 7 days. Sometimes insurance claims are complicated.

Abraham Kassa

2 months ago

Austin and Tyler are lifesavers and they went above and beyond to mitigate damage in my basement caused by a sewer back up. They were thorough, explained everything they were doing, and left no traces of their restoration work. Highly recommend!

LISA SINGER

3 months ago

Great company, great employees. Reegan, Jason, Devin and Jeremy were quick and efficient in packing up my house and unpacking. They were great to work with.

Lynda Tootalian

6 months ago

Very nice and professional!

Linda Schyll

6 months ago

I had a flood due to a broken valve behind my shower in my single story condo. Servpro was out here within a few hours to begin placing 12 blowers. The workers were efficient and so kind and compassionate. Now, the restoration team will come next. I highly recommend Servpro.